Sales Associate / Customer Service Representative

Drybar Shops; Gilbert (AZ); On-site; USD 29,000 - 42,000; Full time

Job summary

Drybar Shops in Gilbert, AZ is seeking enthusiastic Retail Sales Associates to deliver exceptional customer service in a fast-paced blowout bar environment.

As a Bartender/retail associate, you will greet clients, manage check-in/out, operate the reservation system, upsell Drybar products, and keep the shop welcoming.

No prior salon experience required; we value energy, reliability, and the ability to multitask while maintaining Drybar standards.

Qualifications

• Experience in a fast-paced, customer-service environment.
• Experience with POS systems preferred.
• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized.

Responsibilities

• Lead the client experience from check-in to check-out, upholding Drybar standards and creating a memorable experience.
• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organize and execute shop flow between clients and staff in a positive manner.
• Serve as subject matter expert in the reservation system.
• Ensure client information is entered accurately and timely.
• Rebook appointments during checkout while addressing clients by name.
• Troubleshoot reservation system issues, adjust Client Profiles, and optimize appointments.
• Maximize appointments with the reservation system and ensure timely communication and service.
• Engage clients and serve complimentary beverages.
• Maintain ethics handling payments and tips; balance cash drawer at opening, shift changes.
• Problem solve client concerns or operational issues to provide excellent experiences.
• Maintain shop cleanliness with regular walkthroughs behind the bar and at the front desk.
• Communicate clearly with Shop Management about shop operations.
• Educate clients on Drybar products and replenish after sell-through.
• Uphold Drybar's 10 Core Values.
• Be punctual for scheduled shifts.
• Perform other duties and projects as assigned by Manager.

Skills

Customer service

Sales

Communication

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Job description

Overview

Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.

Hiring immediately! We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

This is not your normal retail sales associate / customer service position. We are growing faster than ever and fiercely recruiting amazing sales associates / customer service representatives. At Drybar, our retail receptionists are called Bartenders because that's what they do - they tend to the social experience of our bar atmosphere. This is the coolest retail sales associate / customer service position on the job market!

So here's our questions for you...Do you hold the power to…

...make anyone smile?

...befriend strangers?

...turn around a failing customer experience?

...remember names and faces?

...do five things at one time?

Did you answer yes to the above?...Then we wanna meet you and we are hiring immediately!

Here is what Drybar Bartenders (retail sales associates / customer service representatives) are responsible for each day:

• As a store associate, leading the client's experience from check in to check out, ensuring Drybar standards are upheld, creating a memorable experience for the client.
• Setting the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organizing and executing shop flow between clients and staff in a positive manner.
• Serving as subject matter expert in the reservation system.
• Ensuring client information is entered in with accuracy and timeliness.
• Rebooking appointments during check out while addressing clients by name.
• Troubleshooting any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
• Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
• Engaging clients and serving complimentary beverages.
• Maintaining highest degree of ethics when handling client payments and stylist tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
• Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
• Maintaining clear communication with Shop Management about overall shop operations
• Educating clients on Drybar products and tools and replenish after sell through.
• Upholding Drybar's 10 Core Values.
• Being on time for scheduled shifts.
• Other duties and projects as assigned by Manager or Manager on Duty.

Qualifications

• 1+ years' experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Understand the importance of providing amazing customer service
• Promote a professional and brand-appropriate image
• Strong communication skills and strong presence
• Self-starter with a leadership mentality
• Pleasant and positive demeanor
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver - use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer

©2021 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. DBF is not involved in, and is not responsible for, employment and personnel matters and decisions made by any Drybar® franchise owner. Individual results may vary. Business results may vary on an individual studio basis due to numerous economic and business factors. Unauthorized duplication, dissemination, distribution, or use of this material is strictly prohibited. Drybar® is a registered trademark owned by Helen of Troy Limited.