Sales Associate / Customer Service Representative

Drybar Shops; Bedford (NH); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Competitive pay (14–24+ per hour)

Paid training

Flexible schedules

Free blowouts

Discounts on products and tools

Flexible dress code

Positive shop culture

Job summary

Drybar is a blow dry-only bar focused on delivering premium client experiences. The Sales Associate/Customer Service Rep role emphasizes greeting clients, managing bookings, and contributing to a fast-paced, high-energy environment.

Candidates should have strong customer service skills, prior POS familiarity, and a willingness to work weekends. This role offers training, flexible schedules, and employee perks in a vibrant bar-like atmosphere.

Qualifications

• Experience in a fast paced, customer service centric environment.
• Previous experience with Point-of-Sale (POS) Systems strongly preferred.
• High school diploma or equivalent.
• Ability to work at a sustained, fast pace.
• Excellent problem solving and troubleshooting skills.
• Must have weekend availability.

Responsibilities

• Lead the client experience from check-in to check-out, ensuring standards are upheld and visits feel seamless, elevated, and memorable.
• Actively engage with clients throughout their visit—creating connection and an exceptional experience.
• Set a fun, positive, high-energy shop atmosphere—hosting a party every day.
• Manage reservations and client profiles; troubleshoot booking issues and optimize the schedule.
• Support stylists by assisting with tools and maintaining shop flow behind the scenes.
• Keep the shop clean and organized with daily side work and merchandise restocking.

Skills

Customer service

POS systems

Multitasking

Fast paced environment

Weekend availability

Tools

Point-of-Sale (POS) Systems

Job description

Overview

Drybar is a blow dry-only bar, and our philosophy is simple: focus on one thing and be the best at it. For us, that’s blowouts. No cuts. No color. Just blowouts.

At Drybar, our receptionists are called "Bartenders"— because they don’t just manage the front desk, they tend to the entire client experience within our bar-like atmosphere. Our Bartenders are the heartbeat of the shop. You are the first smile when a client walks in and the last impression they leave with. You set the tone, keep the energy high, and ensure every guest feels welcomed, cared for, and confident from start to finish.

This isn’t your typical desk job — it’s fast-paced, people-focused, and perfect for someone who loves connecting with others, multitasking, and being part of a fun, polished, and high-energy environment. We’re looking for someone who takes pride in delivering exceptional customer service and thrives in a team setting.

If you love the beauty industry, enjoy making people feel their best, and want to be part of a brand built around confidence and experience — we’d love to meet you. Seeking good vibes only

Please note: We are specifically seeking candidates with both weekday and weekend availability and reliability is a must!

Sales Associate/Customer Service Representative Benefits:

• Competitive compensation with potential to make between $14- $24+ per hour (comprised of hourly wages and commissions on membership sales)
• Paid and ongoing training
• Flexible schedules
• Free Blowouts
• Generous discounts on retail products and tools
• Flexible dress code: black, white, grey, yellow and denim
• An upbeat, positive, fun, family-feel shop culture

Here is what Drybar Bartenders are responsible for each day:

• Lead the client experience from check-in to check-out, ensuring Drybar standards are upheld and every visit feels seamless, elevated, and memorable
• Actively engage with clients throughout their visit - creating connection, conversation and an experience that goes beyond just the blowout
• Set the tone for a fun, positive, and high-energy shop atmosphere — think of it as hosting a party, every single day
• Manage reservations and client profiles, troubleshoot booking issues, and optimize the schedule to support both the client experience and business needs
• Support stylists throughout the day by assisting with tools, maintaining flow, and helping ensure the shop runs efficiently behind the scenes
• Keep the shop looking fresh through daily side work, including dusting, sweeping, restocking product shelves, inventory support, and maintaining clean tools, dishes, and glassware

Sales Associate / Customer Service RepresentativeQualifications:

• Experience in a fast paced, customer service centric environment
• Previous experience with Point-of-Sale (POS) Systems strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point-of-sale system
• Problem solver – uses logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Must have weekend availability
• Drybar follows all applicable federal, state and local laws regarding background checks

Legal Disclaimer

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.