Sales Associate - Beverly Hills

Hublot; Beverly Hills (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hublot in Beverly Hills is seeking a Sales Associate to drive store sales while delivering exceptional client experiences. You will leverage brand knowledge to educate customers, build lasting relationships, and contribute to brand events.

The role requires delivering luxury service, meeting sales targets, and collaborating with a small team to maintain boutique standards and CRM records.

Qualifications

• 3+ years retail experience, preferably in luxury.
• Experience in watch industry is desirable.
• Proactive, independent and team-oriented.
• Professional demeanor with strong customer service skills.
• Ability to build extensive brand and product knowledge.
• Able to meet sales targets within a team environment.

Responsibilities

• Professionally advise customers on products and services to achieve store sales targets.
• Merchandise displays and maintain high store standards.
• Provide high-quality service face-to-face and over the phone.
• Complete sale documentation and use till/stock systems effectively.
• Alter and fit customers' watches.
• Maintain product and brand knowledge.

Skills

Luxury retail

Customer service

Sales targets

Brand knowledge

Team player

CRM experience

Tools

CRM software

Job description

As a committed and dedicated member of the team, the Sales Associate plays a key role in helping the boutique to achieve success through the achievement of team targets. Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to achieve a positive brand experience for the clients and repeat sales.

ESSENTIAL JOB FUNCTIONS

• Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
• Merchandising displays and ensuring high standards are maintained within the store
• Provide high quality service to customers face-to- face and over the telephone
• Completing sale documentation and efficient use of internal till and stock systems
• Altering and fitting customers watches
• Maintain high level of product and brand knowledge
• Attend and contribute to brand events
• Build client relationships and develop client book
• Capturing clients and potential client’s information and complete CRM database
• Supporting in Instagram posting of the boutique when needed by creating content
• Support in open and closing procedure of the boutique
• Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction

Profile

• 3+ years retail experience with the majority of time spent in luxury
• Previous experience in Watch industry desired
• Proactive, independent and team spirit
• Highly professional manner and customer service skills
• Ability to develop extensive brand and product knowledge
• Able to meet sales targets and to work effectively within a team