Customer Service Associate - Beverly Hills

Brobston Group; Beverly Hills (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group in Beverly Hills is seeking an associate to support After Sales Service operations in a luxury jewelry environment. You will manage repair and maintenance registrations, coordinate service updates, and assist clients and sales teams to ensure seamless after-sales experiences.

The role requires a minimum of 2 years in sales administration or customer service, with a preference for candidates with luxury industry experience and proficiency in Microsoft Office and SAP.

Qualifications

• At least 2 years of experience in sales administration or customer service.
• A bachelor's degree and luxury watches/jewelry industry experience are preferred.
• Proficiency with Microsoft Office and SAP; strong client service and problem-solving skills.

Responsibilities

• Manage product registration and after-sales registrations.
• Coordinate service updates with facilities and assist sales teams with client communications.
• Maintain accurate after-sales statistics and inventory results.
• Consult with management and sales on after-sales issues.
• Support sales and back-office teams and help maintain store appearance.

Skills

Client communication

Problem solving

Fast-paced environment

Education

Bachelor's degree

Tools

Microsoft Office

SAP

Job description

Summary

This client-facing role supports After Sales Service operations in a luxury jewelry store. The associate manages repair and maintenance registrations, coordinates service updates, and assists clients and sales teams.

Responsibilities

• Manage product registration for repairs and maintenance.
• Obtain updates from service facilities and factories and assist sales associates with client communications.
• Maintain accurate After Sales Service statistics and inventory results.
• Consult with management and sales team members on After Sales issues.
• Support sales associates and the back-office team as needed and help maintain the store's appearance.

Requirements

• At least 2 years of experience in sales administration or customer service.
• A bachelor's degree and experience in the luxury watches or jewelry industry are preferred.
• Proficiency with Microsoft Office and SAP.
• Strong client assistance and problem-solving skills in a fast-paced luxury environment.