Client Advisor - Beverly Hills Neiman Marcus

Brobston Group; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group in Beverly Hills seeks a luxury retail professional to represent the brand and deliver an exceptional, personalized in-store experience. You will build lasting client relationships, promote brand loyalty, capture client information in CRM, and collaborate with teammates to meet sales targets and KPIs.

Candidates should stay current on fashion trends, maintain visual standards, and provide outstanding service to drive individual and team results in a fast-paced luxury environment.

Qualifications

• Passion for selling luxury fashion and client-centric service.
• Experience building long-term client relationships.
• Strong communication and interpersonal skills; able to work independently and as part of a team.

Responsibilities

• Welcome and serve clients, understand their needs, and provide an excellent in-store experience.
• Capture client information in the CRM and develop relationships through personalized follow-up.
• Use cross-selling and omnichannel approaches to maximize sales and achieve targets and KPIs.
• Maintain product knowledge, stay current on fashion trends and competitors, and handle client concerns effectively.
• Maintain shop-floor and visual display standards, follow stock procedures, and support loss prevention.
• Collaborate with colleagues to provide consistent service and contribute to a positive working environment.

Skills

Client relationship building

Sales-driven

Excellent communication

Team player

CRM experience

Job description

Summary

Represent the brand and deliver an exceptional, personalized luxury shopping experience. Build lasting client relationships, promote brand loyalty, and contribute to individual and team sales goals.

Responsibilities

• Welcome and serve clients, understand their needs, and provide an excellent in-store experience.
• Capture client information in the CRM and develop relationships through personalized follow-up.
• Use cross-selling and omnichannel approaches to maximize sales and achieve targets and KPIs.
• Maintain product knowledge, stay current on fashion trends and competitors, and handle client concerns effectively.
• Maintain shop-floor and visual display standards, follow stock procedures, and support loss prevention.
• Collaborate with colleagues to provide consistent service and contribute to a positive working environment.

Requirements

• Passion for selling, luxury fashion, and the managed product category.
• Experience building long-term client relationships.
• Strong communication and interpersonal skills; able to work independently and as part of a team.
• Self-motivated, resilient, results-driven, curious, and skilled at problem-solving.
• English proficiency required; additional languages are a plus.