Sales Associate

Greenbrier International; West Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

Greenbrier International seeks Sales Associates in West Virginia to provide outstanding guest service and meet sales goals. Responsibilities include assisting guests, managing inventory, and ensuring shop standards are met. Candidates should possess effective communication skills and a friendly demeanor.

The role requires a high school diploma, with flexible working hours including weekends. Ideal candidates will be detail-oriented, organized, and capable of standing for long hours. Apply now to join a dedicated team at Greenbrier!

Qualifications

• Ability to read, write and follow instructions.
• Friendly, positive and professional manner.
• Strong listening skills.

Responsibilities

• Provide excellent guest service and meet sales goals.
• Maintain shop standards and manage inventory.
• Ensure a professional appearance and conduct.

Skills

Customer service

Communication

Sales skills

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Tools

Point of Sale system

Basic computer skills

Job description

Job Description

The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals.

Primary Responsibilities

• Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop, always with a smile.
• Anticipate guest needs.
• Convey enthusiasm and a genuine sense of interest in the guest.
• Achieve hourly and monthly sales goals.
• Maintain a professional attitude with sincere desire to please our guests.
• Work one‑on‑one with guests.
• Become an expert about the merchandise offered in the shop to build credibility and increase sales.
• Work in a fast‑paced environment and multi‑task while remaining attentive to guests.
• Build rapport with guests and identify their needs by listening and asking open‑ended questions.
• Suggest items that meet the guest’s needs and explain the features and benefits of the item offered.
• Keep the shop attractively merchandised and well stocked.
• Maintain good housekeeping standards in shop and storage area.
• Follow the Greenbrier Retail Business professional dress code.
• Operate a Point of Sale system and handle cash, room charges and credit cards.
• Work well as part of a team.
• Take initiative without supervision.
• Be detail oriented and have good organizational skills.
• Have a passion to sell and work in the service industry.
• Adapt to change and perform other duties as needed.

Shift and Hours

• Shop hours 9am to 9pm or 10am to 11pm.
• Flexible working hours; shifts vary.
• Available weekends and holidays.
• Hours may change for special events.

Education Requirements

• High School Diploma or equivalent.

Communication Skills Requirements

• Ability to read, write and follow instructions.
• Effective communication with guests, team members and management.
• Friendly, positive and professional manner.
• Telephone communication following Greenbrier standards.
• Good listening skills.

Technical Requirements

• Use and understand the Greenbrier Point of Sale Retail system.
• Basic computer skills.
• Basic math functions such as addition, subtraction, multiplication and division.
• Use a calculator and calculate percentages.

Physical Requirements

• Stand for 8 hours.
• Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders.

Required Supervision

• Work independently with little or no supervision.
• Communicate and take direction from Retail Assistant Managers, Retail Managers and Directors.