Retail Shop Manager - Boutique Hotel Sales Leader

Greenbrier International; West Virginia, United States, Northern America, Americas; Hybrid; USD 52,000 - 72,000; Full time

Job summary

The Greenbrier Hotel in White Sulphur Springs, WV is seeking a Retail Shop Manager with at least 5 years of retail leadership to drive sales and mentor a team.

This role focuses on inventory control, scheduling, market travel, and delivering exceptional customer service while upholding service standards.

Qualifications

• Minimum 5 years retail experience including scheduling and inventory control.
• Experience managing 10 people.
• Prior market and merchandise buying experience preferred.
• High School Diploma or GED required.
• Demonstrated written and verbal communication skills.

Responsibilities

• Embody and model Greenbrier service standards.
• Achieve personal sales goals each month.
• Assist with development of shop team to meet sales goals.
• Maintain client book and shop inventory with cycle counts.
• Ensure cleanliness and safety of the shop.
• Order supplies from Purchasing.
• Assist Manager with bi-weekly scheduling.
• Assist Manager with Purchase Orders and travel to market.

Skills

Retail sales

Motivation

Coaching

Customer service

Written & verbal

Education

High School Diploma or GED

Tools

Basic computer skills

Product knowledge

Job description

Regular | The Greenbrier Hotel | United States

Posted On 07/14/2026

Job Information

Department Name

Retail

Hospitality

DOE

City

White Sulphur Springs

State/Province

West Virginia

24986

Job Description

Essential Job Functions

Department: Retail

Primary Responsibilities:

· Embody and model the Greenbrier Service standards

· Achieve personal sales goals each month

· Assist with the development of fellow shop team members so that they achieve their sales goals

· Maintain a client book for the shop

· Maintain the shop inventory doing periodic cycle counts

· Ensure that all team members are contributing to the cleanliness and safety of the shop

· Order supplies as needed from Purchasing

Secondary Responsibilities:

· Assist Manager with the bi-weekly schedule

· Assist Manager with the preparation of Purchase Orders

· Travel to market

Past Work Experience Requirements:

· Minimum 5 years retail experience to including scheduling and inventory control

· Prior market and merchandise buying experience preferred

· Experience managing 10 people

Educational Requirements:

· High School Diploma or G.E.D.

Communication Skills Requirements:

· Demonstrated retail sales ability

· Ability to motivate and energize sales associates

· Ability to coach others in selling skills and outstanding customer service

· Ability to interact with internal and external customers

· Good written and verbal skills

Technical Requirements:

· Basic computer skills

· Expert knowledge of shop’s product lines

· Ability to identify, develop and deliver level of style demanded by clientele

Physical Requirements:

· Lifting of 10 – 20 pounds regularly

· Bending and stooping

· Standing for long periods of time daily

Work Conditions:

· Pressure and deadlines

Required Supervision:

· Ability to work independently

· Ability to provide direction and training to staff