Sales Associate

Montblanc; Santa Clara (CA); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Richemont Americas' Montblanc boutique in Santa Clara is seeking a customer-focused sales professional to achieve individual sales goals and develop a loyal clientele. You will deliver exceptional service, demonstrate deep knowledge of Montblanc collections, and help maintain an inviting store atmosphere.

The role emphasizes relationship-building, product expertise, and teamwork. Bilingual English/Mandarin is preferred; expect to be on the sales floor most of the day and contribute to a premium

Qualifications

• Experience in retail sales; luxury/jewelry sales preferred.
• Strong customer service focus and ability to build relationships.
• Excellent interpersonal and communication abilities.
• Detail-oriented with the ability to multitask.
• Bilingual English/Mandarin preferred.

Responsibilities

• Achieve preset sales objectives and develop a network of clients.
• Capture client information to deepen boutique relationships and sales.
• Maintain strong product knowledge of Montblanc collections.
• Provide outstanding customer service and after-sales support.
• Maintain the store's aesthetic and presentation.

Skills

Retail sales experience

Customer service

Interpersonal skills

Communication skills

Bilingual English/Mandarin

Job description

we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Montblanc | Santa Clara, California

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Montblanc | Santa Clara, California

Reports to: Boutique Manager

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• Bilingual English/Mandarin preferred.
• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $22-$26/hr

Salary will be determined based on relevant skills and experience.