SALES ASSOCIATE

Paycom; Miami (FL); On-site; USD 35,000 - 75,000; Full time

Job summary

Ford of Kendall in Miami, FL is seeking a Sales Associate to help customers find the right purchase and to drive monthly sales targets. You will demonstrate knowledge of vehicles, features, and financing options, and manage paperwork and follow-up to ensure customer satisfaction.

The role requires a customer-first attitude, strong communication, and the ability to meet sales targets while maintaining professional service standards.

Qualifications

• Exceptional customer service and communication skills.
• Deep knowledge of the dealership's vehicles, finance options, and sales process.
• Ability to anticipate which cars will appeal to customers.

Responsibilities

• Sell and deliver a minimum number of vehicles each month.
• Prepare complete sales orders and process paperwork per dealership policies.
• Use dealership sales control and follow-up systems.
• Attend product and sales training as required.
• Maintain up-to-date knowledge of products, features, and services.
• Maintain an owner follow-up system to drive repeat and referral business.
• Assist customers in selecting a vehicle by asking questions and listening.
• Arrange test drives and obtain proper ID prior to test drive.
• Ensure the sales manager meets each customer.
• Turn closed deals to finance and insurance with proper documentation.

Skills

Customer service

Sales knowledge

Finance options

Job description

Job Details: Job Location: Ford of Kendall - Miami, FL 33157,

Position: Sales Associate

Department: Sales

Reports To: Sales Manager

Position Summary

A sales associate sells automobiles at car dealerships and helps customers to find the right purchase for their needs. They are required to demonstrate a sound understanding of the latest industry trends, the features and benefits of each car, and the ability to offer advice to meet monthly sales targets.

Position Requirements and Qualifications

• Exceptional customer service skills, including interpersonal communication and rapport building.
• In-depth knowledge of the dealership's vehicles, finance options and sales process.
• Intuition to anticipate which cars will appeal to different customers.

Position Responsibilities

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
• Utilizes dealership sales control and follow-up systems.
• Attends product and sales training courses as requested by sales manager.
• Keeps up-to-date on new products and services within the industry.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Conducts business in an ethical and professional manner.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits high level of commitment to customer satisfaction.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.
• Other tasks as assigned.