SALES PROFESSIONAL

Bill Penney Collision; Huntsville (AL); On-site; USD 40,000 - 70,000; Full time

Job summary

Bill Penney Collision in Huntsville, AL seeks an automotive sales professional to drive vehicle sales, deliver exceptional customer service, and manage core sales processes from initial contact to delivery and follow-up.

The role emphasizes ethical, high‑quality customer interactions, product knowledge, and effective use of dealership systems to maximize referral and repeat business. Training and on-going product updates are expected.

Responsibilities

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes paperwork according to dealership policies.
• Utilizes dealership sales control and follow-up systems.
• Attends product and sales training courses as requested by sales manager.
• Keeps up-to-date on new products and services within the industry.
• Maintains an owner follow-up system to encourage repeat and referral business.
• Maintains a prospect development system.
• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to customers in showroom or on lot.
• Assists customers in selecting a vehicle by asking questions and listening.
• Explains product performance, application and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives and obtains proper identification prior to test drive.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager with proper paperwork.
• Prepares sold vehicles for customer delivery and delivers vehicles, explaining operation, warranty and paperwork.
• Introduces customers to service department personnel to emphasize service quality and efficiency.
• Schedules first service appointment.
• Follows up on post-delivery items and special requests to meet customer expectations.
• Reviews and analyzes actions daily/weekly/monthly to improve time use and planning.
• Attends sales meetings.
• Maintains professional appearance.

Job description

Essential Duties

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
• Utilizes dealership sales control and follow‑up systems.
• Attends product and sales training courses as requested by sales manager.
• Keeps up‑to‑date on new products and services within the industry.
• Maintains an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post delivery items, tag/title work, “we‑owes” and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.
• Other tasks as assigned.