Sales Assistant

Big-Bolt; Bloomingdale (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA

Job summary

Big Bolt LLC, based in Bloomingdale, IL, seeks an entry-level Sales Assistant to support daily sales operations, focusing on order entry, documentation, internal coordination, and customer communication. This role offers a clear path to advancement within a stable, established manufacturing company.

Responsibilities include processing orders in Dplus and NetSuite, coordinating purchasing, and ensuring timely shipping. A strong service mindset and proficiency with Microsoft Office are essential.

Qualifications

• Associate’s Degree preferred (Business Administration or similar).
• 2+ years of experience in Sales Support or a related role.
• Prior experience in the fastener or manufacturing industry is a plus, but not required.
• Strong eagerness to learn the business and industry.

Responsibilities

• Enter sales orders into the Dplus database with direction from Sales team members.
• Process purchase orders to transfer manufacturing orders into NetSuite.
• Prepare and maintain sales orders, including routing steps and material components.
• Process transactions between Dplus and NetSuite to support shipping documentation.
• Follow up with customers on open sales orders and provide order status updates.
• Expedite partial or full shipments as needed.
• Maintain coordination between Sales, Quality Control, Purchasing, and Shipping.
• Investigate and resolve order issues related to inventory discrepancies, shortages, or operational errors.

Skills

Order entry

Documentation

Customer communication

Internal coordination

Microsoft Office

Education

Associate’s Degree

Job description

Position Overview

Sales Assistant (Entry-Level) Location: Bloomingdale, IL Schedule: Monday–Friday | 8-hour shift Pay: $50,000 annually ($24.04/hour) + overtime when necessary Position Type: Full-Time

Why Join Big Bolt LLC?

Established in 1977 and headquartered in Bloomingdale, IL, Big Bolt LLC is an ISO 9001–certified specialty fastener manufacturer focused on producing non-standard, custom parts with market-leading turnaround times. You won’t find our products “off the shelf”—we specialize in precision, customization, and speed.

At Big Bolt, we are passionate about delivering high-quality custom products and exceptional service. We are growing and looking to hire Sales Assistants who are eager to develop into future Sales Leaders. This role is an excellent entry point into a long-term sales career within a stable, established manufacturing company.

What We Offer:

• Comprehensive Insurance Benefits – Health, Dental, Vision, Life, Disability, and HSA
• 401(k) with Company Matching
• Paid Time Off
• Merit-Based Bonus Program
• Stable Schedule – No weekends
• Career Growth & Development Opportunities

Your Role as a Sales Assistant:

Under the direction of the Sales Manager, the Sales Assistant supports daily sales operations to improve the efficiency of Big Bolt’s and Mega Metric’s order management processes. This role focuses heavily on order entry, documentation, internal coordination, and customer communication, while providing exposure to sales operations, purchasing, and manufacturing workflows.

Successful performance in this role opens a clear path for advancement within the Sales Team.

Key Responsibilities:

Order Management & Processing

• Enter sales orders into the Dplus database with direction from Sales team members
• Process purchase orders to transfer manufacturing orders into NetSuite
• Prepare and maintain sales orders, including routing steps and material components
• Process transactions between Dplus and NetSuite to support shipping documentation

Purchasing & Vendor Support

• Prepare purchase order requisitions using quotes and prior orders
• Follow up with outside service departments to ensure timely product delivery
• Monitor material receipts and resolve discrepancies related to multiple heats or partial deliveries

Customer & Internal Communication

• Follow up with customers on open sales orders and provide order status updates
• Expedite partial or full shipments as needed
• Manage communications through customer portals
• Maintain coordination between Sales, Quality Control, Purchasing, and Shipping

Issue Resolution & Process Improvement

• Investigate and resolve order issues related to inventory discrepancies, shortages, or operational errors
• Assist in resolving NetSuite material issues that prevent quotes or orders from processing
• Review credit requests with the Sales Manager and submit to Accounting
• Track RMAs and rework orders
• Recommend and assist with sales process improvements
• Scan and distribute required documentation

Other Duties as Assigned

What You Need to Succeed:

Key Competencies

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a passion for service
• Proficiency with Microsoft Office, especially Outlook, Word, and Excel

Qualifications

• Associate’s Degree preferred (Business Administration or similar)
• 2+ years of experience in Sales Support or a related role
• Prior experience in the fastener or manufacturing industry is a plus, but not required
• Strong eagerness to learn the business and industry

Important Information:

Big Bolt LLC participates in E-Verify to confirm employment authorization. The E-Verify process is completed alongside Form I-9 on or before your first day of work.

Pay Range

Starting from USD $50,000.00/Yr.