Sales and Training Manager - Membership

Walmart; Williamstown (NJ); On-site; USD 52,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Membership Representative to drive membership growth and enhance customer satisfaction at their club. This role offers a unique opportunity to engage with members, train associates, and contribute to a vibrant team environment. The ideal candidate thrives in fast-paced settings, excels in multitasking, and possesses strong leadership skills. With a focus on delivering exceptional service and fostering business relationships, this position is perfect for those passionate about sales and member engagement. Join a company that values integrity, excellence, and the development of its associates, and make a meaningful impact in the community.

Benefits

Health Benefits (Medical, Vision, Dental)

401(k) and Stock Purchase

Paid Time Off (PTO)

Company Discounts

Education Benefits (Tuition Paid)

Short-term and Long-term Disability

Military Leave Pay

Adoption and Surrogacy Expense Reimbursement

Qualifications

• Bachelor’s degree in business or communications or 4 years of sales experience.
• 1 year of experience in business to business sales.

Responsibilities

• Drive membership by communicating goals and providing feedback.
• Provide exceptional customer service and assist members with inquiries.
• Train associates on membership programs and sales techniques.

Skills

Sales Experience

Leadership Skills

Customer Service

Multi-tasking

Problem Solving

Education

Bachelor's Degree in Business or Communications

4 Years Experience in Sales or Retail

Job description

Membership Representative

Are you someone that thrives in fast-paced environments, and has a strong sales background? Our Membership Representative is a salaried role for Sam’s Club, and we are looking for friendly faces with a passion to teach and train the associates at the registers, self-check outs, club pick up and more! You will play a major part in engaging our current members to utilize their available benefits, as well as developing our business to business relationships to grow membership. The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. There will be times when you have to juggle several tasks in a short amount of time while helping members: visiting businesses, teaching and training, and supporting company events—you get the idea! It’s hard work, but our associates find it rewarding, especially since they’re a part of a large team with a common goal: happy, satisfied members.

You will sweep us off our feet if:

1. You thrive in fast-paced environments
2. You’re a multi-tasker at heart
3. You enjoy teaching and training your peers and associates on selling practices, communicating goals and providing feedback consistently
4. You have successful leadership qualities with experience in directing sales teams to exceed expectations on results
5. You keep member satisfaction as your top priority
6. You can stand for long periods of time while assisting members quickly and accurately
7. You’re a problem solver who tackles obstacles head-on to ensure each task is completed with excellence

You will make an impact by:

1. Maintaining a positive attitude by smiling, greeting and thanking members
2. Being in a position of positive influence without direct supervision to obtain the best performance of associates and the facility
3. Providing exceptional customer service to members across the club as needed, answering any questions they may have
4. Maintaining a clean, neat, and member-ready area while being able to lift carry and place merchandise weighing up to 15lbs.

The Membership Representative role is a great way to start your development path at Sam’s Club. Apply now!

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.

What you'll do...

Drives membership in the assigned club by communicating goals results and feedback. Ensures signage is updated. Ensures all marketing collateral and signage related to membership programs is up to date. Completes and maintains required documentation and forms. Enables associate membership engagement by working cross-functionally with members, managers, and associates to identify training gaps and needs. Ensures training plans and materials are efficient. Provides information on membership benefits. Promotes the value of company products and services. Teaches associates to process and sell memberships upgrades and credit accounts. Communicates relevant information on membership events both inside and outside of the club. Assists associates with the proper execution of membership plans to support achieving membership sales. Directs club membership goals by selling memberships in the field and in the club using various techniques for example cold calling, outside appointments, membership drives. Communicates with current and prospective members. Educates members on membership types, programs, and benefits. Identifies and matches member or prospective member needs with appropriate membership benefits, services, or product solutions. Responds to membership questions and concerns. Encourages membership renewals. Assists with member account decisions. Demonstrates exemplary actions and workload execution by modeling and training processes to associates, providing on-the-job training in the work area and sales floor, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $52,000.00-$75,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field.
1 year’s sales experience in business to business sales.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

2080 No. Blackhorse Pike, Williamstown, NJ 08094-9128, United States of America