Sales and Service Technician

Jobtailor; Plainville (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor is seeking a service and sales-focused professional in Massachusetts to execute scheduled appointments, visit customer homes, and professionally represent the company. You will travel to sites, build long-term relationships, and upsell additional products or services as part of each installation or service call.

The role includes maintaining safety standards, assessing warranty needs, and documenting job status for the Service Manager and customers.

Qualifications

• 1+ years of proven sales experience preferred but not required.
• Construction/Home Improvement experience preferred.
• Proven customer relations experience preferred.
• High school diploma or GED or equivalent experience.
• A valid, non-restrictive Driver's License is required.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers' home based on assigned appointments.
• Build long-term relationships with customers and professionally represent the company.
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures.
• Perform annual customer maintenance visits, examining work previously completed.
• Perform reactive service appointments, diagnose, and fix any issues.
• Install additional products purchased by the customer as necessary.
• Adhere to safety regulations and procedures when carrying out responsibilities.
• Examine solutions installed by the company and determine potential warranty or non-warranty work.
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Skills

Customer Relations Experience

Sales Experience

Relationship Building

Communication Skills

Safety Regulations Adherence

Education

High School Diploma

GED

Job description

• Execute appointments scheduled with customers
• Travel to customers' home based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required

Requirements

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Core Competencies

Demonstrates strong customer relations and sales capabilities while executing service appointments and installations. Adheres to safety regulations and effectively communicates job statuses to ensure customer satisfaction.

Highest-signal resume keywords

• Customer Relations Experience
• Sales Experience
• Construction/Home Improvement Experience
• Valid Driver's License
• Safety Regulations Adherence

ATS Optimization Keywords

Soft Skills

• Relationship Building
• Communication Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Service Appointments
• Installation
• Maintenance Visits
• Reactive Service
• Warranty Work