Sales and Service Technician

Bridgestone Americas, Inc.; Anderson (IN); On-site; Full time

Job summary

A leading company in the automotive service industry seeks a Retail Sales and Service Technician to provide excellent customer service and perform basic vehicle services. This hybrid role offers opportunities for growth and career development within a supportive team environment. Benefits include comprehensive insurance, paid time off, and training programs.

Benefits

Medical, Dental, and Vision insurance starting day 1

Paid vacation and holidays

On-the-job training and ASE certifications

Flexible work schedule

401(k) match

On-demand pay program

Qualifications

• Valid automobile driver’s license required.
• Ability to learn basic vehicle service tasks.

Responsibilities

• Customer service, sales, issue resolution - 75%.
• Basic vehicle service tasks, oil, tires, fluids - 25%.

Skills

Customer service

Growth mindset

Education

High School Diploma

2-year degree

Job description

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations offers a promising career path. As a teammate representing the Bridgestone name, you are valued and part of our mission to Serve Society with Superior Quality. We offer competitive pay, formal training, performance incentives, paid vacation and holidays, healthcare packages, and a 401k plan. We believe in supporting our teammates' diverse perspectives and fostering an inclusive environment where everyone can bring their whole self to work.

Position Summary

The retail Sales and Service Technician (SST) is a hybrid role serving as a key pipeline for future career growth within Firestone Complete Auto Care. The role involves assessing customer needs, recommending products/services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. Successful individuals will learn all aspects of store operations and effectively alternate between customer interaction and basic vehicle service tasks.

Pay Range: $13.95 - $20.88

Responsibilities

Hybrid Role

• Customer service, sales, issue resolution - 75%
• Basic vehicle service tasks, oil, tires, fluids - 25%
• Store operations, opening/closing, inventory, displays - as needed

Growth and Career Development

• Support Manager or act as Manager-On-Duty in certain circumstances to foster development
• Learn all store operations and alternate between front and back shop tasks

Minimum Qualifications

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and growth mindset
• Ability to learn basic vehicle service tasks
• Ability to operate store systems

Preferred Qualifications

• 2-year degree or equivalent training/certification demonstrating growth mindset
• Previous retail sales experience
• Automotive experience (a plus)
• Management or supervisory experience (a plus)

Benefits

• Medical, Dental, and Vision insurance starting day 1
• Paid vacation and holidays
• On-the-job training and ASE certifications
• Flexible work schedule
• 401(k) match
• On-demand pay program

Our Values

• Professional Development: Resources to advance your career
• Community Involvement: Engaging with local communities
• Integrity & Teamwork: Doing things right, together