Sales and Service Expert

24 Hour Fitness; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the fitness sector is seeking a Sales and Service Expert to join their dynamic team. In this role, you will engage with guests and members, promoting fitness memberships and services while focusing on building lasting relationships. Your efforts will directly contribute to member acquisition and retention, making a significant impact on the overall success of the club. With a focus on delivering exceptional customer service and achieving sales goals, this position offers a rewarding opportunity for those passionate about fitness and sales. Join a vibrant team and help others achieve their fitness goals!

Qualifications

• Knowledge of sales practices and customer service in the fitness industry.
• Self-motivated with strong organizational skills.

Responsibilities

• Deliver outstanding sales and service experiences to guests and members.
• Achieve personal and team sales goals through effective lead generation.

Skills

Sales Practices

Customer Service

Interpersonal Skills

Organizational Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

POS System

Membership System Software

Job description

Join to apply for the Sales and Service Expert role at 24 Hour Fitness

Job Details

Location: 1513 West 18th Street Houston TX 77008

Employment Type: FULL-TIME or Part-time

Job Summary

The Sales and Service Expert (SSE) delivers an outstanding sales and service experience to all guests and members by offering membership, fitness, and retail products and services. The SSE builds relationships, promotes the value of 24 Hour Fitness offerings, and focuses on behaviors that drive member acquisition and retention. The role involves engaging with guests and members to meet sales revenue goals.

Essential Duties & Responsibilities

1. Guest Experience and New Member On-boarding:
   • Executes the CARE sales model, relating how 24 Hour Fitness's products/services meet fitness needs.
   • Tours potential members, describing facilities, equipment, services, and amenities aligned with their goals. Registers all guests digitally.
   • Communicates offers clearly using provided tools.
   • Enrolls guests professionally following sales protocols.
   • Adheres to Membership Agreement Procedures (MAP).
   • On-boards new members and participates in retention activities to enhance profitability.
   • Achieves or exceeds personal and team sales goals.
2. Prospecting and Lead Generation:
   • Obtains leads through community outreach, promotions, referrals, guest passes, and phone contacts.
   • Sets appointments and manages leads using a Lead Management System.
   • Promotes marketing campaigns to leads and members.
   • Tracks activities with a daily planner.
   • Meets or exceeds productivity goals.
3. Member Experience:
   • Collaborates with the Sales and Service Manager to provide a member-centric experience.
   • Provides friendly greetings and prompt attention.
   • Engages members with fitness offerings and maintains relationships.
   • Ensures a clean, welcoming environment.
   • Assists new members in acclimating to the club.

Compensation and Organization

Variable compensation through sales commissions, rewarding service and success. Reports to the Sales and Service Manager. No direct reports.

Qualifications

• Knowledge of sales practices and techniques; understanding of the fitness industry.
• Strong interpersonal and customer service skills.
• Self-motivated with good organizational skills.
• Ability to operate POS and Membership System software (knowledge preferred).
• High School Diploma or GED required; Bachelor's degree preferred.
• CPR/AED certification within 60 days of employment.
• Experience in fitness or retail industry preferred; 1-2 years in service sales preferred.

Physical and Travel Requirements

• Ability to move around the club, demonstrate fitness activities, and communicate telephonically.
• Ability to work varied schedules, including weekends and holidays.
• Minimal travel for training and lead generation.

Additional Information

Supports compliance, safety, and quality standards. Upholds workplace conduct and safety policies.