Sales and Scheduling Coordinator

Magic City Garage Door Co Inc; Minot (ND); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Sign‑on bonus up to $2,500

120 hours PTO per year

Paid holidays

Medical, Dental, Vision

401(k) with employer match

Employee stock purchasing plan

Job summary

Magic City Garage Door Co Inc in Minot, ND is seeking a full-time Sales & Service Coordinator to effectively manage technician schedules and enhance customer interaction. The ideal candidate will thrive in a dynamic environment, balancing tasks while ensuring a smooth customer experience.

Responsibilities include building and managing service schedules, interacting with customers, maintaining accuracy in service estimates, and working closely with the field team.

Benefits include sign-on bonuses, generous PTO, medical benefits, and more, all aiming to create a supportive work environment.

Qualifications

• Must be able to coordinate schedules and manage multiple tasks concurrently.
• Capable of providing excellent customer service and building relationships.
• Experience with scheduling software or similar tools preferred.

Responsibilities

• Build and manage daily schedules for technicians.
• Dispatch technicians and provide clear job details.
• Answer inbound customer calls and schedule service appointments.
• Create and update customer estimates and service tickets.
• Support field leaders with scheduling and job coordination.

Skills

Detail-oriented

Flexible

People-oriented

Independent

Organized

Job description

Magic City Garage Door in Minot, ND is looking for a highly organized and customer-focused Sales & Service Coordinator to manage daily service and installation schedules while helping turn customer calls into booked work. In this role, you’ll coordinate technician schedules, create accurate estimates, follow up on open jobs, and work closely with field leaders and procurement to keep projects running smoothly. The ideal candidate thrives in a fast‑paced environment, balances scheduling and sales responsibilities effectively, and is committed to delivering an exceptional experience for both customers and technicians while supporting our mission, vision, and values.

Responsibilities

• Build and manage daily schedules for technicians
• Schedule service and install jobs based on urgency, location, and technician skillset
• Adjust schedules in real time for delays, cancellations, and emergency calls
• Dispatch technicians and provide clear job details
• Answer inbound customer calls and schedule service appointments
• Follow up on open estimates and unsold opportunities
• Confirm appointments and communicate delays or changes to customers
• Create and update customer estimates and service tickets
• Add accurate notes, job details, and parts information in the system
• Coordinate with technicians throughout the day to keep jobs on track
• Optimize technician routes and fill open schedule gaps
• Work with procurement to order job materials and ensure jobs are properly staged
• Support field leaders with scheduling, job coordination, and day‑to‑day operational needs
• Support a smooth customer experience from initial call through job completion

Benefits

We offer a competitive salary and an AMAZING benefits package that includes the following:

• Sign‑on bonus up to $2,500 available
• 120 hours PTO per year, which begins accruing at point of hire
• Paid holidays, including a floating holiday
• Medical, Dental, Vision, Health Savings Account, Referral Program, Tuition Reimbursement
• Company‑Paid Life Insurance, Short‑Term Disability and Long‑Term Disability
• Free virtual healthcare visits
• 401(k) with employer match with Profit Sharing
• Employee stock purchasing plan
• Paid pregnancy, adoption, and parental leave
• Learning and leadership development opportunities
• Employee Assistance Program & Mental Health Services

Other

• Job type: Full‑time, day shift, in‑office
• Pay range: $23‑28.00/hour based on experience

Ideal for this job

• Detail‑oriented, noticing and remembering minor details.
• Flexible, can move fluidly from one task to the next.
• People‑oriented, enjoys interacting with others.
• Independent, enjoys working with little direction.
• Organized, can organize your thoughts and procedures.

Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at [phone] or [e-mail].

All qualified applicants with Twin City Garage Door will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with disability or protected veteran.