Sales and Customer Service Associate

Massage Envy; Cordova (TN); Hybrid; USD 32,000 - 60,000; Full time

Benefits offered by this job

Tips included

Healthcare for FT

401(k) matching

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Training provided

Free monthly service

Product discounts

Job summary

Massage Envy Cordova is hiring for a customer-focused sales/retail role. You'll greet guests, educate on Total Body Care, and book services while growing a loyal client base.

This hybrid position covers four Memphis-area locations with day/evening shifts; full-time benefits include healthcare, 401(k) match, PTO, and ongoing training.

Join a supportive team that rewards performance with tips, bonuses, and commissions, plus staff discounts and a monthly free service.

Qualifications

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Retail experience

Sales experience

Math skills

Computer skills

People skills

Customer service

Job description

2362 N Germantown Parkway, Suite 105, Cordova, TN 38016 Massage Envy Memphis Metro

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Cordova, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

*This position is hybrid and you will be scheduled to work at any of the four Memphis Area Massage Envy locations (Collierville,Germantown,Midtown Memphis, and Cordova).

• Competitive base pay, plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location