Sales and Account Retention Representative (Bilingual Spanish)

Spectrum; Pharr (TX); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Job summary

Spectrum is looking for a Sales and Customer Solutions Representative in Pharr, Texas. This role offers competitive pay starting at $18/hour with the potential for annual earnings exceeding $70,000. Responsibilities include retaining valued customers, upselling services, and enhancing customer satisfaction. Required qualifications include a high school diploma and at least 6 months of customer service experience. Strong English and Spanish communication skills are essential. Enjoy perks like free and discounted Spectrum services while building a rewarding career.

Qualifications

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention.
• Bilingual Spanish required.

Responsibilities

• Support efforts to enhance the customer experience while maintaining professionalism.
• Meet customer solutions activity goals using effective telephone techniques.
• Respond to inbound calls, addressing billing inquiries, pricing, and service complaints.
• Process orders within the billing system for retained accounts and new sales.
• Explain products and services effectively to retain customers.

Skills

Strong English and Spanish communication skills

Adaptability and problem-solving in dynamic environment

Customer service skills

Education

High school diploma or equivalent

Tools

Knowledge of cable communications products

Job description

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top‑tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

What our Sales and Customer Solutions Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone‑based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re‑sell to customers.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Technical Skills

• Knowledge of cable communications products: TV, internet, and telephone

Skills & Abilities

• Strong English and Spanish communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem‑solving in dynamic environment
• Bilingual Spanish Required

Preferred Qualifications

• 1+ years of call center experience

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, included job seekers with disabilities and veterans.