Call Center Sales Representative (Bilingual English/Spanish)

Charter Communications; Riverview (FL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Incentives for top performers

Competitive pay

Job summary

Charter Communications is seeking a Call Center Sales Representative in Riverview, Florida. This role involves handling inbound sales calls, achieving sales targets, and maximizing revenue by upselling additional products. Starting pay is $18/hour, with potential to earn over $70,000 annually, plus benefits including free and discounted Spectrum services. Ideal candidates should possess a high school diploma, excellent communication skills, and experience in sales. Bilingual candidates preferred with Spanish proficiency.

Qualifications

• Ability to communicate professionally and clearly with customers and colleagues.
• Experience achieving sales goals consistently.
• Skilled in using computers and relevant software applications.

Responsibilities

• Handle inbound sales calls effectively to acquire new customers.
• Collaborate with departments to resolve customer issues.
• Maximize revenue through upselling and cross-selling opportunities.

Skills

Clear communication

Proven sales techniques

Proficiency in computer and electronics

Spanish (Bilingual)

Effective organization

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing ones. Your expertise will drive our revenue growth and enhance customer satisfaction.

What our Call Center Sales Representatives Enjoy Most About the Role

• Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward, and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills. Effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.
• Bilingual: Spanish

Preferred Qualifications

• 2+ years call center sales experience.

Equal Opportunity Employer

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.