Sales and Account Retention Representative

Charter Communications; Overland Park (KS); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Charter Communications' Spectrum is seeking a Sales and Customer Solutions Representative in Overland Park, Kansas. Starting pay is $18/hour with incentives that can push earnings above $70,000 per year. Enjoy free and discounted Spectrum services while building a rewarding career.

You will handle billing inquiries, upsell services, and contribute to customer satisfaction. This role requires strong communication, problem solving, and the ability to work flexible hours in a busy call-center

Qualifications

• High school diploma or equivalent.
• Fluent reading, writing, speaking and comprehension of English.
• 2+ years in call center or phone sales, or equivalent.
• Strong communication and sales skills with customers.
• Able to work variable hours including weekends/holidays.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Use telephone-based techniques to retain customers and upsell Spectrum products.
• Maintain professionalism and courteous conduct in interactions.
• Meet and exceed activity goals via call-handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products and compare them to competitors.
• Support customer experience enhancements through every transaction.

Skills

Call Center Experience

Sales Techniques

English Proficiency

Customer Service

Billing & Billing System

Effective Communication

Problem Solving

Time Management

Education

High School Diploma

Tools

Billing System

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You'll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

What You'll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.