Sales Agent - In-Room Dining

Wynn Las Vegas; Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Wynn Las Vegas is looking for In Room Dining Sales agents in Las Vegas. Responsibilities include taking orders, ensuring guest satisfaction, and providing information about services and attractions.

The ideal candidate has call center experience, is fluent in English, and is flexible with scheduling. Knowledge of Wynn Las Vegas and computer literacy are also essential.

Qualifications

• Must be able to communicate, read and write fluently in English.
• Requires a minimum of one year work experience in a high-volume call center.
• Knowledge of all services and attractions at Wynn Las Vegas is essential.

Responsibilities

• Take incoming orders and verify room & guest information.
• Provide estimated arrival times of food and relay special requests.
• Recover guests and alert management when necessary.

Skills

Fluent English communication

Call center experience

Food & Beverage knowledge

Computer literacy

Team collaboration

Tools

MS Office

Reservation software

Job description

Responsibilities

• In Room Dining Sales agents are responsible for taking incoming orders, verifying room & guest information, and entering all pertinent info into POS.
• Responsible to give estimated arrival time of food and relay any special requests to chefs and the service team.
• Responsible for recovering guests and alerting management when necessary.

Qualifications

• Candidates must be able to communicate, read and write in English fluently and in a professional manner, second language a plus.
• Requires a minimum of one year work experience in a high-volume call center.
• Previous Food & Beverage experience a plus.
• Must be able to work flexible schedule depending on business demands.
• Requires the ability to work efficiently and within a team environment.
• The candidate must be extremely knowledgeable of all services and attractions available in Las Vegas and at Wynn Las Vegas, including restaurants and shows.
• Must be computer literate, including MS Office & reservation software.

In accordance with our host and surrounding community agreements, we will give preference to properly qualified residents of the cities of (1) Everett, (2) Malden, and (3) Boston, Cambridge, Chelsea, Medford, and Somerville.