In-Room Dining Sales Pro — Guest Experience

Fontainebleau Las Vegas; Las Vegas (NV); On-site; USD 33,000 - 44,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a Sales Member for our In Room Dining team. You will answer guest calls, understand food and beverage needs, and help deliver an exceptional in-room dining experience through proactive sales and service.

Responsibilities include taking orders, communicating guest details to the POS system, and maintaining knowledge of menu items, outlets, hours, and resort services. Flexibility to work holidays, nights, and weekends is required.

Qualifications

• High School diploma or equivalent.
• Minimum of one (1) year experience working in In Room Dining or equivalent.
• Excellent communication and customer service skills.
• Ability to work efficiently within a team driven environment.
• Ability to understand and explain menu items and preparations.
• Highly organized and ability to take food orders and make recommendations to create a complete In Room Dining experience.
• Ability to apply positive personalized service to every guest’s interaction.
• Passion for guest service and hospitality service industry.
• Must be willing and able to work a flexible schedule to include holidays, nights and weekends.
• Work in a fast-paced, busy, and somewhat stressful environment.

Responsibilities

• Promptly answer all incoming phone calls and providing a positive initial greeting with a sincere willingness to assist.
• Responsible for accurately obtaining details of the guest’s needs via the phone by asking appropriate questions and providing informative responses.
• Responsible for communicating the guest’s detailed food and beverage requirements through the point-of-sale system including guest name, room number, number of guests and the requested/promised time of delivery.
• Thoroughly understand and explain the menu items and preparations.
• Display knowledge of the resort, hotel features, and services including all outlets, hours of operation, activities, and events.
• Required to work Dispatch and Amenity assignments in rotation.
• Dispatch responsible for accurately tracking all In Room Dining deliveries and retrievals via the In Room Dining Turn Sheet / Retrieval Matrix.
• Responsible for monitoring HotSOS and radio/pager systems, dispatching Bus Persons or Food Servers for guest timely table retrieval.
• Responsible for administration of the In Room Dining amenity program through report generation in the HMS property management, Alice, and InfoGenesis point of sale systems.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

Skills

Excellent communication

Customer service

Teamwork

Menu knowledge

Order accuracy

Positive service

Guest service passion

Flexible scheduling

Stamina in fast-paced env

Discretion with details

Education

High School diploma or equivalent

Job description

Fontainebleau Las Vegas is seeking a Sales Member for our In Room Dining team. You will answer guest calls, understand food and beverage needs, and help deliver an exceptional in-room dining experience through proactive sales and service.

Responsibilities include taking orders, communicating guest details to the POS system, and maintaining knowledge of menu items, outlets, hours, and resort services. Flexibility to work holidays, nights, and weekends is required.