Sales Agent

Challenge Group; Hempfield Township (Westmoreland County); On-site; USD 54,000 - 90,000; Full time

Job summary

Challenge Group is seeking a Sales Agent to support growth in the airline market. The role focuses on building and maintaining strong relationships, identifying opportunities, and assisting in negotiations with partners.

Reporting to the Sales Manager, you will drive revenue through new and existing accounts. Responsibilities include expanding existing customer bases, targeting B&C clients, and representing the airline at events.

Qualifications

• Minimum 1–3 years of experience in Business/Sales in international cargo airline or freight forwarder/GSA.
• Fluent English required.
• Familiarity with ERP/CRM systems.
• Strategic thinker with a proven track record in business development.
• Proven people management experience.
• Excellent organizational, communication and negotiation skills.
• Strong written and verbal communication abilities.
• Willingness and ability to travel internationally.
• Capable of working independently and collaboratively.
• Detail-oriented with solid problem-solving skills.
• Customer-focused with professional interactions.

Responsibilities

• Maintain and develop business relationships with current customers.
• Grow customer span, especially with B&C accounts.
• Identify and assess customer needs to ensure satisfaction.
• Increase tonnage and revenue from existing customers.
• Develop and promote non-standard cargo verticals.
• Strengthen relationships and expand the customer base regionally.
• Become market and competition expert.
• Represent the airline at industry events and meetings.
• Monitor KPIs and take proactive actions to meet targets.
• Provide market and customer reports, forecasts, trends and competitive analysis.

Skills

English fluency

ERP/CRM familiarity

Strategic thinking

People management

Communication skills

Negotiation skills

Written communication

Travel internationally

Independent & collaborative

Problem-solving

Customer focus

Education

High School Diploma

Tools

ERP/CRM systems

Job description

Job Description

The Sales Agent supports the airline’s growth by contributing to income and profit development within the relevant market. Reporting to the Sales Manager, the role focuses on building and maintaining strong business relationships, identifying opportunities, and assisting in the negotiation and follow-up of agreements with both new and existing partners.

Responsibilities

• Maintain and develop business relationships with the current set of customers;
• Significantly increase the customers’ span, including focus on B&C customers;
• Identify and assess customers’ needs to achieve satisfaction;
• Responsible for increasing tonnage and REV from existing customers;
• Develop and promote special non-standard cargo “verticals”;
• Maintain key customer relationships, develop, and implement strategies for deepening the relationships with current customers as well as expanding the company’s customer base in the region;
• Become an expert with respect to the market and the competition;
• Represent the airline at industry events, trade fairs, and customer meetings to strengthen market visibility;
• Monitor performance KPIs and take proactive measures to achieve targets;
• Support the Sales Manager by providing regular market and customer reports, including forecasts, trends, and competitive analysis.

Education

Minimum requirement: High School Diploma

Experience

• Minimum of 1-3 years’ experience in Business / Sales positions in leading international Cargo airline / Freight Forwarder companies / GSA;
• Fluency in English is a must;
• Familiarity with ERP/CRM systems and practices;
• Strategic thinker with a proven track record in business development and implementation;
• Demonstrated experience in people management;
• Excellent organizational, communication, and negotiation skills;
• Strong written and verbal communication abilities;
• Willingness and ability to travel internationally;
• Skilled at managing multiple tasks and setting clear priorities
• Capable of working both independently and collaboratively;
• Detail-oriented with solid problem-solving skills;
• Customer-focused, maintaining professional and empathetic interactions