Office Agent Senior On-site

Lufthansa Cargo; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flight privileges

Family Policy

up to 60 Sick Days

401k plan

Employee Assistance Program

Healthcare

Flex Holidays

Commuter Benefits

15-20 Vacation Days

Education

Long Disability

Short Disability

Life Insurance

Job summary

Lufthansa Cargo is seeking an Office Agent Senior to lead cargo handling operations, manage documentation, and ensure smooth shipment processes in a fast-paced environment.

Key responsibilities include documentary acceptances, data capture, export/import documentation, and coordination with the Cargo Supervisor. The role requires strong English skills, warehouse experience, and willingness to work shifts.

Qualifications

• High school diploma/GED desirable.
• 2-3 years of experience in warehouse handling desirable.
• Fluency in English language required.
• Qualification according to CHM / GOM desirable.
• Proficiency in MS Office as user.
• Strong detail oriented.
• Strong communication skills.
• Strong problem solving.
• Strong quality consciousness.
• Strong productivity driven.
• Strong reasoning ability.
• Strong safety and security.
• Strong conflict management skills.
• Excellent customer orientation.
• Excellent customer service.
• Excellent commitment.
• Excellent teamwork.
• Willingness to travel.
• Must be willing to work shifts.
• Must possess a legal work permit in the U.S.
• CV/Resume required.
• Company will not provide relocation assistance.

Responsibilities

• Documentary acceptances.
• Shipment data capture.
• Prioritization of export build-up and Import breakdown.
• Preparation of export and Import documentation (Manifest, AWBs).
• Handling of irregularities (MSCA, MSAW, FDCA, damages).
• Preparation NOTOC.
• Close out flight.
• Customer contact (Notify customer).
• Hand over AWB and Docs to customer.
• Debit charges.
• Assist the Cargo Supervisor in monitoring the Office Agent Junior.
• Provide feedback to Office Supervisor.
• Provide Support to Office Agent.
• Provide oversight and training to new agents working in the office.
• Participates in staff briefings.
• Perform all other duties assigned or delegated by supervisors.

Skills

Fluency in English

MS Office proficiency

Detail oriented

Strong communication skills

Problem solving

Quality consciousness

Productivity driven

Reasoning ability

Safety and security

Conflict management skills

Customer orientation

Customer service

Teamwork

Willingness to travel

Willingness to work shifts

Work permit (US)

Education

High school diploma/GED

Tools

MS Office

Job description

Are you passionate about aviation and ready to lead in the crucial handling of Cargo? Would you like to be part of a rapidly growing company and a dynamic team? If so, come and see what we have to offer!

Tasks

Discover the key tasks as Office Agent Senior below:

• Documentary acceptances
• Shipment data capture
• Prioritization of export build-up and Import breakdown
• Preparation of export and Import documentation (Manifest, AWBs)
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Preparation NOTOC
• Close out flight
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Customer contact (Notify customer)
• Hand over AWB and Docs to customer
• Debit charges
• Assists the Cargo Supervisor in monitoring the Office Agent Junior
• Provides feedback to Office Supervisor
• Provides Support to Office Agent
• Provide oversight and training to new agents working in the office
• Participates in staff briefings
• Perform all other duties assigned or delegated by supervisors

Benefits

• Flight privileges
• Family Policy
• up to 60 Sick Days
• 401k plan
• Employee Assistance Program
• Healthcare
• Flex Holidays
• Commuter Benefits
• 15-20 Vacation Days
• Education
• Long Disability
• Short Disability
• Life Insurance

Requirements

Are you ready to Take-off with us? Know more about the requirements below:

• High school diploma/GED desirable
• 2-3 years of experience in warehouse handling desirable
• Fluency in English language required
• Qualification according to CHM / GOM desirable
• Proficiency in MS Office as user
• Strong detail oriented
• Strong communication skills
• Strong problem solving
• Strong quality consciousness
• Strong productivity driven
• Strong reasoning ability
• Strong safety and security
• Strong conflict management skills
• Excellent customer orientation
• Excellent customer service
• Excellent commitment
• Excellent teamwork
• Willingness to travel
• Must be willing to work shifts
• Must possess a legal work permit in the U.S.
• CV/Resume required
• Company will not provide relocation assistance