Sales Advisor / Trade Up Customer Service Rep

Mascorp Management; Raynham (MA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Free life insurance

Medical and dental insurance

401K with employer match

Generous paid vacation and holidays

Job summary

Mastria Auto Group in Raynham, MA is seeking a Subaru Trade-Up Advantage Program Specialist to join our sales team. The role emphasizes understanding current inventory, incentives, and Trade-Up offers, with a focus on building relationships and guiding customers through upgrade options.

The position requires strong communication, CRM usage, and a professional appearance. A 5-day work week with Saturdays and benefits is offered.

Qualifications

• Strong interpersonal and communication skills essential.
• Customer-focused attitude with a professional appearance.
• Self-motivated with ability to multitask across departments.

Responsibilities

• Maintain knowledge of new car inventory, incentives, and Trade-Up offers.
• Review daily service appointments and analyze equity positions for qualified customers.
• Initiate conversations to introduce Trade-Up Program and present upgrade options.
• Explain benefits of trading up to a new Subaru and update customers on safety features.
• Collaborate with service and sales for smooth handoffs and CRM logging.
• Follow up with leads and keep long-term relationships.

Skills

Interpersonal communication

Customer-focused attitude

Self-motivated

Multitasking

Professional appearance

CRM proficiency

Tools

CRM tools

iPad

Tech-savvy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mastria Full Time Sales Raynham, MA, US

2 days ago Requisition ID: 1295

Salary Range: $45,000.00 To $75,000.00 Annually

About Us: Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. We prioritize work-life balance by closing every day at 6 pm and providing a day off during the week. We are actively seeking motivated and customer focused Subaru Trade-Up Advantage Program Specialist to join our dynamic sales team. If you have a passion for automobiles and enjoy building relationships with customers, we want to hear from you!

What We Offer:

• 5 day work week - 9am to 6pm (Must be able to work Saturdays)
• Competitive daily compensation with wages on demand.
• Enjoy a true work-life balance closed on Sundays, with daily closure at 6 pm and a day off during the week.
• Generous paid vacation and holidays to spend quality time with your loved ones.
• Free life insurance - $50,000 benefit.
• Comprehensive medical and dental insurance to care for your family’s well-being.
• 401K with an employer-matched feature for your financial security.
• An inclusive and supportive team culture that values family principles.

Responsibilities:

• Maintain strong knowledge of current new car inventory, incentives, and Trade-Up offers.
• Review daily service appointments using the Care Connect Program portal to analyze equity positions and identify qualified customers.
• Initiate face-to-face conversations to introduce Trade-Up Program and present upgrade opportunities on digital handouts to eligible customers.
• Explain benefits of trading up to a new Subaru, including updated safety features.
• Collaborate with service and sales departments to ensure a smooth handoff.
• Capture and log all customer interactions in CRM with detailed notes and outcomes.
• Follow up with leads and interested, unsold customers and maintain long-term relationships.
• Provide backup support on the showroom floor when scheduled/required.
• Conduct yourself in a professional manner that supports our culture and the Subaru Love Promise.
• Schedule in-dealership appointments and track activity using our CRM.
• Present trade values and monthly payment options to customers.
• Manage process for outbound emails, text messages and phone calls prior to and post customer service visits.

Qualifications:

• Strong interpersonal and communication skills
• Prior sales or automotive experience is helpful, but not required
• Comfort with CRM tools, iPad, and general technology
• Willingness to learn dealership specific tools
• Professional appearance and a customer-first attitude
• Self-motivated with a passion for helping people
• Ability to thrive in a fast-paced environment and multitask across departments
• Strong follow up skills