Sales Advisor

COS; Los Angeles (CA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Employee assistance

Vacation/Wellness

Holiday pay

Parental pay

Commuter benefits

Pet insurance

Job summary

COS in Los Angeles is seeking a friendly Sales Advisor to greet customers and embody our brand. You will deliver high-level service from conversations to the cash desk, assist at fitting rooms and throughout the shop floor, and help with deliveries, stock replenishment, and merchandising.

Experience in retail is welcome but not required. This part-time role offers a competitive hourly wage and benefits such as staff discounts and incentives, plus commuter and wellness perks.

Qualifications

• Customer-focused: engaging with people and delivering excellent service.
• Adaptable and flexible: responsive to changing priorities and requests.
• Action-oriented: proactive and gets things done with quality.
• Strong communicator: clear, listens to understand others.
• Eager to learn: open to feedback and growth.
• Brand enthusiast: passion for our brand and collection.

Responsibilities

• Greet customers and provide friendly service across the store.
• Initiate conversations and assist at cash desk.
• Support fitting rooms and shop floor merchandising.
• Process deliveries and replenish stock.
• Merchandise latest garments and maintain visual standards.

Skills

Customer service

Communication

Flexibility

Teamwork

Active listening

Fashion knowledge

Tools

POS system

Job description

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

• This is apart-time position up to 29 hours
• $19.00 an hour

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, US-based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Commuter Benefits
• Pet Insurance (enrollment)
• Plus, additional Voluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.