Floor Manager

COS; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Staff discount

Incentive program

401(k)

Health Savings Account

Life & Disability protection

Employee Assistance Program

Pet Insurance

Job summary

COS is seeking a Floor Manager in New York to lead a fashion-forward store, delivering exceptional customer experiences and driving results on the shop floor. You will energize a team with clarity, embody brand standards, and inspire a welcoming, high-performing environment.

You’ll oversee daily operations, analyse sales with the Store Manager, recruit and onboard talent, and act as a brand ambassador. This full-time role includes a 40-hour week and a competitive benefits package, including

Qualifications

• Good knowledge of store operations and standards from retail experience, preferably fashion.
• Customer-focused approach with ability to lead by example.
• Clear communication and willingness to develop professionally.
• Ability to adapt to changing priorities and deliver great service.
• Understanding of basic KPIs to drive performance.

Responsibilities

• Deliver high-level customer service with styling advice and product knowledge.
• Analyze sales data with the Store Manager to maximize department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Support recruitment, onboarding, and training for new team members.
• Identify talent and contribute to development plans for the team.
• Oversee daily store operations ensuring efficiency and brand compliance.
• Act as a brand ambassador delivering the best customer experience.
• Step in as Store Manager when needed to maintain leadership continuity.

Skills

Store operations

Retail experience

Fashion industry

Customer focus

Communication

Job description

As aFloor Manager,you’rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.With a passionate and dedicated team by your side, youwilllead with energy and purpose—setting the tone for a store environmentthat’snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with theStoreManagerto maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identifyand nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role ofStoreManager whenrequired, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.
• Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.
• Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is aFull-Timeposition with a contract of 40hours a week.

Compensation:$29.00-$33.00

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here .

In addition to this, US-based colleagues also receive:

• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.