Floor Manager

COS; Washington (District of Columbia); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Staff discount

HIP program (Incentive)

Dental & Vision

401(k)

Paid Time Off

HSA

Life & Disability

Employee Assistance Program

Commuter Benefits

Pet Insurance

Job summary

COS in Washington, DC is seeking a Floor Manager to lead a fashion-forward team and deliver exceptional customer experiences. You will coach Sales Advisors, manage daily store operations, and ensure service standards align with COS brand.

With strong product knowledge, you’ll translate sales data into coaching, recruit and onboard new staff, and step in as Store Manager when needed. This full-time, local contract offers a competitive hourly rate of $28.88 to $32.48 and a vibrant, inclusive work

Qualifications

• Retail fashion experience with knowledge of store operations and standards.
• Customer-focused with ability to engage customers and lead by example.
• Passion for products and enthusiasm to share with customers.
• Open to feedback and opportunities for development.
• Clear, confident, and empathetic communication.
• Adaptable to changing priorities and schedules.
• Comfortable with evenings, weekends, and holidays.
• Analytical thinking to use KPIs to drive performance.

Responsibilities

• Deliver a high level of customer service with styling advice and product knowledge.
• Analyze sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent and development plans.
• Oversee daily store operations, ensuring efficiency and brand standards.
• Act as a brand ambassador delivering memorable customer experiences.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Store operations

Customer focus

Product passion

Eager to learn

Communication

Adaptability

Flexible hours

Analytical thinking

Job description

Job Description

As aFloor Manager,you’rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.With a passionate and dedicated team by your side, youwilllead with energy and purpose—setting the tone for a store environmentthat’snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with theStoreManagerto maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identifyand nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role ofStoreManager whenrequired, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.
• Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays
• Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is aFull-Timeposition with a contract of 40hours a week.

Compensation:$28.88-$32.48

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.