Sales Advisor

H&M; Los Angeles (CA); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Staff discount 25%

H&M Incentive Program (HIP)

Employee Assistance program (EPA)

Vacation/Wellness benefits

Holiday pay and Parental pay

Commuter benefits

Pet Insurance (enrollment)

Job summary

H&M is seeking a part-time Sales Advisor in Los Angeles to greet customers and deliver high-level service across the store. You will assist at the cash desk, fitting rooms, and shop floor, while processing deliveries and replenishing stock. You’ll merchandise garments to reflect the latest trends and engage customers with warmth and product knowledge.

Prior retail experience is a plus, but not mandatory. The role offers a supportive team environment, flexible hours including evenings and

Qualifications

• Customer-focused service
• Adaptable and flexible to changing priorities
• Action-oriented and proactive
• Strong communicator with active listening
• Eager to learn and grow
• Brand enthusiast with passion for the collection
• Schedule flexibility to work evenings and weekends

Responsibilities

• Greet customers and provide high-level service at every turn
• Assist at cash desk, fitting rooms and throughout the shop floor
• Process deliveries, replenish stock and merchandise latest garments
• Guide customers through their journey with genuine assistance and proactive service
• Contribute to welcoming experiences that showcase the brand’s best features

Job description

As the Sales Advisor, youare thefriendly face that greet our customers and embodythe heart of our brand.

You'llhave the opportunity to provide customers with high-level service at every turn. From initiating conversations toassistingat the cash desk, fitting rooms and throughout the shop floor,you'llplay a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your roleisessential in creating welcoming experiences thatshowcasethe best ofour brand. With warmth and enthusiasm,you'llguide our customers through their journey, offering genuineassistanceand proactive service to uplift and inspire. Together, in collaboration with your team,you'llcreate moments that matter.

Whilepreviousexperience in customer service and familiarity withfabricsare nice to have,they'renot mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:Adaptable and responsive to changing priorities and customerrequests.
• Action-oriented: Proactive and driven to take initiative and get things donewith quality.
• Strong communicator:You have a genuine interest in people, communicateclearly, and actively listen to understandothersperspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understandingof store operations & customer service skills frompreviousretail experience
• Confident in offering customers advice on fashion trends, materials, sizingetc

Additional Information

• This is apart-timeposition with a contract of 6 hours a week.

Benefits

We'recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you'llenjoy a25% staff discount across all H&M Group brands-available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US-based colleagues also receive:

• Employee Assistance program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• 25% Staff Discount
• Commuter Benefits
• Pet Insurance(enrollment)
• Plus,additionalVoluntary Benefits

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That'swhy we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS

offers a wardrobe ofready-to-wearand accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship,innovationand compelling fashion movements.