Sales Administrator

LVD North America; Village of Akron (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

LVD North America is seeking a Sales Administrator to manage the full lifecycle of domestic and international machine orders, from entry to delivery. You will prepare quotations, maintain pricing tools, and manage customer records in ERP and Salesforce, while coordinating with sales engineers and multiple departments to ensure data integrity and timely shipments.

This role reports to the National Sales & Marketing Manager of North America and requires strong communication, organization, and

Qualifications

• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Customer-focused mindset with a proactive approach to problem solving.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Ability to work independently while collaborating with a team.

Responsibilities

• Respond to inquiries from sales engineers regarding quotations, order status, shipments, and documentation.
• Prepare quotations for machinery as requested by sales engineers.
• Maintain sales tracking tools, reports, and documentation to support sales activities.
• Maintain and update machine quotation templates reflecting current pricing.
• Create new customer accounts and machine records in ERP and Salesforce.
• Maintain customer and machine information in ERP and Salesforce.
• Process machine orders and distribute order confirmations.
• Manage change orders and delivery updates; coordinate with internal teams.
• Lead shipping and scheduling meetings; manage global shipments with international offices.
• Coordinate shipping instructions and ensure alignment of production and delivery schedules.
• Support planning and execution of company events and marketing initiatives.

Skills

Communication

Organization

Customer focus

Multitasking

Independent yet collaborative

Education

Associate’s degree in business administration

Tools

Microsoft Office Suite

CRM systems

ERP systems

Job description

The Sales Administrator serves as a key point of contact for sales operations, providing administrative, operational, and logistical support across multiple functions. This role manages the full lifecycle of domestic and international machine orders—from order entry through shipment and delivery—while ensuring effective communication between sales engineers and internal departments. In addition to order management, the Sales Administrator supports sales operations by preparing quotations, maintaining pricing tools, managing sales-related reports and spreadsheets, and maintaining accurate customer and asset records within Salesforce and ERP systems to ensure data integrity and consistency throughout the equipment lifecycle. This position reports directly to the National Sales & Marketing Manager of North America.

Your responsibilities

• Respond promptly and professionally to inquiries from sales engineers via phone and email regarding quotations, order status, shipments, and documentation.
• Prepare quotations for machinery as requested by sales engineers.
• Maintain sales tracking tools, reports, and documentation to support sales activities.
• Maintain and update machine quotation templates using the provided price books to reflect current pricing.
• Create new customer accounts and machine records in ERP and Salesforce.
• Maintain customer account and machine information, including ownership transfers and account updates within ERP and Salesforce to support sales and service.

Order Management & Administration

• Process machine orders and distribute order acknowledgments to sales engineers and other internal departments.
• Manage change orders, including shipment date revisions, product additions or removals, and delivery location updates.
• Communicate order changes effectively with sales, accounting, service, manufacturing, and other affected departments.
• Maintain complete, accurate, and organized records for all active and/or completed machine orders.
• Maintain monthly order spreadsheets and reports.
• Create corresponding parts sales orders for purchase orders received from LVD Belgium, LVD S3, and LVD CNC.

Shipping & Logistics Coordination

• Lead weekly shipping and scheduling meetings to review production status, delivery timelines, and customer commitments.
• Collaborate with international LVD sales offices to manage global shipments.
• Communicate shipment schedules and delivery updates to sales engineers and service departments to ensure effective coordination of installation and customer support.
• Coordinate shipping instructions with shipping department to align production and delivery schedules.
• Support compliance with import/export and shipping procedures as required.

Marketing Support

• Support the planning and coordination of company events, trade shows, customer visits, and other marketing initiatives.
• Perform additional duties as assigned to support sales administration, marketing, and logistics functions.

Skills

• Strong written and verbal communication skills to interact professionally and courteously with internal departments and international offices.
• Exceptional organizational skills and attention to detail.
• Customer-focused mindset with a proactive approach to problem solving.
• Ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment.
• Ability to work independently while maintaining a collaborative team-oriented approach.

Qualifications

• Associate’s degree in business administration or a related field, or equivalent combination of education and experience
• Minimum of one to three years of experience in sales administration, order management, or logistics coordination.
• Prior experience in a B2B manufacturing or capital equipment sales environment, preferred but not required.
• Knowledge of logistics coordination, import/export compliance, or supply chain procedures a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Prior experience with ERP or CRM systems, preferred.

What we offer

At LVD, you will join a family-owned company where employees are valued as individuals, not just numbers. We foster an open, friendly, and informal working environment where you will quickly feel at home. In addition to genuine career growth opportunities, we offer a competitive salary package complemented by attractive fringe benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Starting salary - $22-24 per hour, depending on experience

EOE statement:

LVD Strippit, Inc. is committed to a policy of equal employment opportunity and to the principles of affirmative action in accordance with state and federal laws, ensuring fair treatment without regard to race, color, religion, age, sex, sexual orientation, national origin, handicap/disability, or veteran status.