Order Entry Coordinator - Service Parts

LVD North America; Village of Akron (NY); Vor Ort; USD 28.929 - 31.684; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision

Life insurance

Disability coverage

401(k) with company match

Paid time off

Zusammenfassung

A machinery manufacturing company is seeking an Order Entry Coordinator in New York. You'll manage customer orders and ensure excellent service. Qualifications include a high school diploma and strong communication skills. The position offers a competitive hourly rate and a comprehensive benefits package, including medical and 401(k) plans.

Aufgaben

• Receive and enter part orders from customers.
• Assist customers in ordering correct parts.
• Provide feedback on service issues.
• Identify part shortages and help expedite orders.
• Promote excellent customer relations.
• Generate paperwork for return of goods.

Kenntnisse

Customer Service Oriented

Excellent written and verbal communication skills

Strong organizational skills

Self-motivated, accurate & detail oriented

Computer skills (Microsoft Office environment)

Salesforce experience

Knowledge of machine tools and industry parts

Ausbildung

High School Diploma or Equivalent

AAS Degree in a technical major

Jobbeschreibung

Overview

Order Entry Coordinator - Service Parts at LVD North America

This range is provided by LVD North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay

Base pay range: $21.00/hr - $23.00/hr

What you do every day

Receive and enter part orders from domestic and international customers via telephone, email or fax and facilitate returned goods activity with paperwork and technical data.

Responsibilities

• Assist customers in ordering correct parts necessary for repair and maintenance of machines
• Provide feedback to customers on non-technical based service issues, including delayed shipment of parts or scheduling
• Identify part shortages and help expedite order fulfilment
• Identify and initiate drop shipping of parts from vendors
• Review customer order status for completeness and close if necessary
• Promote a culture of excellent customer relations through courteous, accurate and informative correspondence, both verbal and written
• Generate proper paperwork to facilitate return of goods for credit, salvage, repair and inspection
• Communicate directly with other departments regarding new service developments
• Perform other duties as assigned

Skills

• Customer Service Oriented
• Excellent written and verbal communication skills
• Strong organizational skills, with a keen ability to prioritize and multi-task
• Self-motivated, accurate & detail oriented
• Demonstrated computer skills (Microsoft Office environment, Word, Excel, e-mail), internal network, and ERP System experience
• Salesforce experience is a plus
• Work environment will consist of a regular office setting with occasional exposure to a manufacturing setting
• Knowledge of machine tools and industry parts, assemblies and part order entry systems
• Ability to read and understand assembly drawings, bills of material, and product structures
• Ability to read and interpret blueprints is a plus

Qualifications

• High School Diploma or Equivalent required
• AAS Degree in a technical major preferred

What we offer

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision
• Life insurance for employees / dependents
• Short and long term disability coverage
• Health Savings Account (HSA)
• 401(k) savings plan with company match and profit share
• Paid time off and holidays

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Sales, and Engineering

Industries

• Machinery Manufacturing, Metalworking Machinery Manufacturing, and Industrial Machinery Manufacturing