Sales Administrator

SunSource; Farmington Hills (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Electro-Matic, a SunSource company, is seeking a Sales Administrator to support the sales team, pricing, and customer data management. You will help with cost comparisons, quotes, and coordination with operations and suppliers, ensuring CRM/ERP data accuracy for efficient distribution and satisfied customers.

You will report to the VP of Sales, work on-site, and contribute to process improvements while maintaining high standards of accuracy and customer service in a fast-paced environment.

Qualifications

• 3–5+ years experience in sales administration or order management.
• Proficient with Excel (pivot tables, lookups) and Office.
• Experience with ERP/CRM systems (Infor, P21).
• Strong attention to detail and organizational skills.
• Clear, professional verbal and written communication.
• Ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Reviews quotes, proposals and order acknowledgements; ensure margins and discount approvals.
• Coordinate with warehouse, shipping and logistics to schedule shipments and resolve issues.
• Communicate with manufacturers and suppliers to confirm availability and expedite requests.
• Maintain and update customer, product and pricing records in CRM/ERP.
• Prepare routine sales and order reports (daily/weekly/monthly) and ad-hoc reports.
• Support sales reps with proposals, pricing research, bid packages, and contracts.
• Help implement process improvements and system upgrades (ERP/CRM).
• Ensure compliance with company policies, trade regulations and controls.

Skills

Sales administration

CRM proficiency

Attention to detail

Communication skills

multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

ERP systems (Infor, P21)

CRM systems

Microsoft Office

Job description

Sales Administrator - Electro-Matic

Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value. www.electo-matic.com

Position summary

Provides administrative support to executive level and sales management.
The Sales Administrator supports Electro-Matic's sales team and customers by assisting pricing, establishing cost comparisons and coordination with operations and suppliers. This role ensures that sales data in CRM/ERP systems is current and accurate - helping keep our distribution operation efficient and our customers and suppliers satisfied.

Reports to: VP of Sales
Job type: Full-time, on-site

Key responsibilities

• Reviews customer quotes, proposals and order acknowledgements; ensure margins and discount approvals are applied.
• Coordinate with warehouse, shipping and logistics to schedule shipments and resolve fulfillment or delivery problems.
• Communicate with manufacturers and suppliers to confirm availability, and expedite requests.
• Maintain and update customer, product and pricing records in CRM/ERP; ensure data integrity.
• Prepare routine sales and order reports (daily/weekly/monthly) and ad-hoc reports for management and sales reps.
• Support sales reps with administrative tasks: proposals, pricing research, bid packages, and contract documentation.
• Help implement process improvements and support system upgrades (ERP/CRM).
• Ensure compliance with company policies, trade regulations and internal controls for order processing.

Required qualifications

• High school diploma or equivalent.
• 3-5+ years experience in sales administration, inside sales, or order management - preferably in distribution, manufacturing or industrial automation.
• Proficiency with Microsoft Excel (pivot tables, lookups) and Office applications.
• Experience with ERP and CRM systems (examples: Infor, P21) - comfortable learning new systems.
• Strong attention to detail, accuracy and organizational skills.
• Clear, professional verbal and written communication; customer service orientation.
• Ability to multitask, prioritize and meet deadlines in a fast-paced environment.

Preferred

• Knowledge of industrial automation products (sensors, connectors, motion control, PLCs) or experience supporting technical sales.
• Exposure to pricing strategies, margin calculations and commercial quoting processes.

Performance measures (examples)

• Order accuracy rate
• On-time order fulfillment
• Quote turnaround time
• Customer satisfaction / resolution time
• Data accuracy in CRM/ERP

Working conditions

• Office-based with regular collaboration with warehouse and field sales; occasional on-site visits to distributor or customer facilities.
• Typical business hours; occasional extended hours during month-end or high-volume periods.
• May occasionally lift small parcels or assist in the warehouse (up to ~25 lbs) depending on company practices.

Why Electro-Matic

As a leading industrial automation distributor, Electro-Matic combines technical product expertise with fast, reliable distribution. This role is an opportunity to support cross-functional teams, learn automation product lines, and grow in a process-driven, customer-focused environment.

We patriciate in E-Verify.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).