Sales Administrator

BORNQUIST INCORPORATED; East Moline (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Program

Disability Insurance

Employee Discounts

Paid Time Off

Job summary

Bornquist, a premier Manufacturer's Representative in Chicagoland, seeks a Sales Administrator to support multiple departments with submittals, quotes, and project documentation. You will ensure accurate order entry, maintain CRM records, and assist with literature distribution and vendor coordination.

The role emphasizes excellent customer service, effective communication, and strong organizational abilities. Familiarity with Prophet 21 ERP and MS Office is preferred.

Qualifications

• High school diploma or GED; related experience acceptable.
• AA or equivalent from a two-year college preferred, or 6 months to 1 year related experience.
• Proficiency with Prophet 21 ERP and MS Office required.

Responsibilities

• Review orders prior to release ensuring all contract components, pricing, approvals and documents are present.
• Manage quote requests and distribute to Inside/Estimators/Outside Sales.
• Follow up with customers to determine project quote status.
• Oversee literature inventory and distribute to customers.
• Register customers and BI staff for classes and events.
• Update CRM with opportunities, tasks and activities, attaching quotes and documents.
• Collect submittals and IOMs from vendors and share with customers.
• Monitor sales email and distribute responsibilities as needed.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Listening skills

Education

High school diploma or GED

AA/Associate degree preferred

Tools

Prophet 21 (Epicor)

Microsoft Office

Job description

Bornquist, celebrating its 85th year and one of the premier Manufacturers Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies. We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!

We are an Equal Opportunity Employer: disability / veteran.

Benefits

• Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit
• Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off**

Position Summary

Sales Administrators interact with several departments to provide customers with submittals, quotes, project information, operation & maintenance manuals, and sales literature for projects and inquiries. This position reviews documentation for sales orders to ensure quality, accuracy, and completeness to ensure a smooth order entry process by Inside Sales.

Duties And Responsibilities

• Reviews orders prior to release to assure all necessary components of a contract are present, pricing is correct, relevant approvals have been secured and documents are attached, and regulatory compliance requirements have been met.
• Manages quote requests for products and/or services received from customers and distributes them to Inside Sales, Estimators, or Outside Salespeople.
• Follows up with customers via phone or email to determine project quote status.
• Oversees literature inventory, replenishes when necessary, and assists sales with distribution to customers where applicable.
• Handles customer and BI employee registration via several supplier portals for classes, seminars, and other educational opportunities held at Bornquist or suppliers facilities.
• Updates Opportunities, Tasks, and Activities in CRM, attaching quotes, documents, and recording details of customer interactions.
• Collects submittals and IOMs from vendors, combines, and distributes to customers.
• Monitors general Sales email and distributes as needed.
• Performs other related duties as assigned by management.

Qualifications

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience is preferred.

Computer Skills Required

• Proficiency utilizing Enterprise software (Prophet 21 by Epicor). Training can be provided.
• Computer proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality.

Other Skills Required

Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations. The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Communicating effectively verbally and in writing as appropriate for the needs of the audience. The ability to listen to and understand information and

Equal employment opportunity, including veterans and individuals with disabilities.