Sales Administrator

Hornblower Group; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

City Experiences is seeking a Social Sales Administrator to handle administrative duties per the Director of National Sales. The role involves supporting sales activities, lead generation, CRM management, and ensuring timely communications with guests and internal teams.

Responsibilities include coordinating schedules, maintaining documentation, attending meetings, and driving guest engagement while interacting with accounting for payments and forecasting.

Qualifications

• Minimum of two (2) years of related work experience.
• Effective written and oral communication.
• Maintain a high level of organization.
• Handle multiple tasks/projects at one time.
• Focus on guest needs.
• Establish and maintain effective working relationships as required by job responsibility.
• Listen effectively, assess the situation, determine relevant issues and suggest solutions.

Responsibilities

• Maintain employee scheduling records and process punch edits.
• Oversee maintenance of team’s shared drive and Confluence docs.
• Attend meetings, record notes, and distribute recaps and actions.
• Provide phone support and assist with lead generation to drive sales.
• Manage inbound sales emails with timely responses.
• Monitor team voicemail communications and follow up.
• Ensure cruise turnover processes are accurate and complete.
• Assist with coverage during absences and out-of-office support.
• Interact with accounting departments on relevant tasks.
• Audit group payments to ensure payments are complete before boarding.
• Support Account Managers with lead coverage and guest follow-up.
• Coordinate team recognition initiatives and RESPECT program activities.
• Conduct Tier 3 lead outreach to maximize conversions.
• Maintain and update sales forecasts during leadership absence.

Skills

Communication

Organization

Multitasking

Guest focus

Relationship building

Problem solving

Tools

Salesforce CRM

Anchor Reservation System

Talkdesk Phone System

Job description

City Experiences' mission is to create amazing experiences for our guests. The successful Social Sales Administrator will handle all duties as it relates to the management of all administrative duties as guided by the Director of National Sales.

Duties and Responsibilities:

• Maintain employee scheduling records, process punch edits, manage time-off requests and ensure schedule files remain accurate and up to date
• Oversee maintenance, organization, and accuracy of team’s shared drive and Confluence documentation
• Attend meetings, record detailed notes, and distribute meeting recaps and action items to the team
• Provide phone support and assist with lead generation efforts to drive sales opportunities and enhance guest engagement
• Manage and respond to inbound sales email inquiries in a timely and professional manner
• Monitor and manage social team voicemail communications, ensuring prompt follow up and resolution
• Ensure all cruise turnover processes are completed accurately and efficiently, providing additional support when necessary
• Assist with coverage of team responsibilities during employee absences, including out-of-office support as needed
• Effectively interacts with accounting departments
• Regularly audits group payments due, ensuring that no cruise boards without payment in full
• Support Account Managers by providing lead coverage, maintaining books of business and assisting with guest follow up activities
• Coordinate team recognition initiatives, including the administration of the RESPECT program, birthday and work anniversary acknowledgements
• Conduct Tier 3 lead outreach and follow-up activities to maximize conversion opportunities
• Maintain and update sales forecasts during the Director’s absence to ensure continuity of reporting
• Become proficient in Anchor Reservation System, Talkdesk Phone System and Salesforce CRM System
• As directed, handle guest’s complaints, with a focus on complete resolution and guest satisfaction
• Perform additional administrative, operation and sales support duties as assigned

Requirements & Qualifications:

• Minimum of two (2) years of previous related work experience required
• Communicate effectively in written and oral form
• Maintain a high level of organization
• Handle multiple tasks/projects at one time
• Focus on guest needs
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assess the situation, determine relevant issues and suggest solutions