Sales & Administrative Coordinator (Seasonal)

WRISTCHECK; New York (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commissions

Global exposure

Job summary

Wristcheck is seeking a NYC-based, sales‑focused operations assistant to support client relationships and the sales process during peak season. You’ll work closely with the Lead Sales team and help ensure smooth day‑to‑day operations and client satisfaction.

As part of a lean team, you will manage CRM data, assist with buying/selling processes, coordinate payments and shipping, and contribute to growing Wristcheck’s presence in the NYC watch community through proactive outreach and events.

Qualifications

• Experience in watches or luxury retail preferred.
• Strong client-facing sales background and understanding of pre-owned market was advantageous.
• Excellent communication and relationship-building skills are required.

Responsibilities

• Build relationships with clients online and in-store, delivering a personalized experience.
• Assist with buying, selling, sourcing, and consignment processes.
• Manage full sales journey from inquiry to delivery, including negotiations and payments.
• Coordinate shipping and after-sales support, and maintain client records in CRM.
• Support showroom operations, merchandising, and packaging.

Skills

Client relationships

Sales CRM

Communication

Organizational skills

Retail experience

Education

High school diploma or equivalent

Tools

CRM software

Inventory tools

Job description

With investors including Jay-Z and Kylian Mbappé, Wristcheck is building the watch world of tomorrow. Founded in Hong Kong in 2020, Wristcheck is a global platform for collectors to buy, sell, service, and learn about watches through wristcheck.com and our physical locations in New York, Hong Kong, and Macau. Blending retail, media, technology, and culture, Wristcheck is redefining the traditional watch buying and selling experience through a modern, transparent, and trust-driven approach. From sourcing rare timepieces to expert authentication and servicing, we connect a global community of enthusiasts through a seamless ecosystem built for today’s collector. At Wristcheck, transparency and trust sit at the center of every transaction. Join us as we continue shaping the watch world of tomorrow.

Job Description

At Wristcheck, we’re revolutionizing the way people buy, sell, and experience watches.

This is a sales-first role with a strong focus on administrative and team support. You’ll help build client relationships, support the sales process, keep information organized, and ensure day-to-day sales operation runs smoothly.

You’ll work directly with clients, collectors, first‑time buyers, and sellers, while also providing essential administrative support to our Lead Sales team. On a lean team, everyone contributes beyond their title, so we’re looking for someone entrepreneurial, proactive, highly organized, and excited to help shape the future of Wristcheck in New York.

Full-time, NYC‑based, 40 hours/week. This is a 3–6 month seasonal role covering our peak season, with the opportunity to convert to a permanent position based on performance.

What you’ll be doing

• Build meaningful relationships with clients online and in-store, delivering a personalized and highly attentive experience
• Act as a trusted advisor – understand client preferences, collecting goals, and budgets to recommend the right pieces
• Guide clients through buying, selling, sourcing, and consignment processes with clarity and confidence
• Own the full sales journey from first inquiry to final delivery, including negotiations, payments, shipping coordination, and after‑sales support
• Build and nurture your client book through networking, referrals, partnerships, and proactive outreach and help grow Wristcheck’s presence within the NYC watch community
• Achieve and exceed monthly sales targets through strong relationship management and commercial instinct Stay current on market trends, pricing, brand releases, and collector sentiment – your expertise is part of what clients are buying

Brand & communications

• Support In‑store activations, collector events, and brand experiences
• Assist with day‑to‑day showroom operations, including merchandising, inventory movement, packaging, shipping, and general organization
• Help ensure every watch and order is handled with care and arrives exactly as intended
• Collaborate with marketing and brand teams on launches, events, partnerships, and community initiatives Work cross‑functionally with Concierge, Operations, Authentication, and other teams to deliver a seamless client experience
• Contribute wherever needed – we’re a growing company, and adaptability matters
• Provide day‑to‑day administrative and organizational support to the Lead Sales team
• Assist and maintain accurate and up‑to‑date client, sales, inventory, and order information across internal systems and CRM
• Help keep the sales pipeline organized and ensure follow‑ups and outstanding tasks are actioned promptly
• Assist with reporting, spreadsheets, and other administrative projects as needed

What we’re looking for

• Experience in watches, luxury retail, auction houses, hospitality, or client‑facing sales preferred
• Strong understanding of the pre‑owned watch market and collector culture
• Naturally personable, consultative, and confident building relationships with clients from all backgrounds
• Entrepreneurial mindset – you thrive in fast‑paced environments and enjoy taking initiative
• Passionate about watches and genuinely excited to share that passion with others Well‑connected within NYC is a strong plus
• Highly organized with sharp attention to detail
• Comfortable using CRM systems, sales tools, and digital communication platforms
• Team‑oriented with a willingness to contribute beyond your immediate role

What we offer

• Competitive base salary with uncapped commission structure
• Opportunity to work alongside passionate collectors and industry professionals
• A fast‑moving, transparent, and collaborative culture with real ownership from day one
• Global exposure and travel opportunities through our international network and headquarters in Hong Kong