Sales Manager

The-Strat-Hotel,-Casino-; Las Vegas (NV); On-site; USD 75,000 - 110,000; Full time

Job summary

The STRAT in Las Vegas is seeking a Sales Manager to drive revenue growth through the sale of guest rooms and convention space for groups of 10 rooms or more. You will lead and coach the sales administrative team to ensure seamless operations and profitability across multiple markets.

This role requires strong negotiation, leadership, and client relationship skills to deliver value-driven experiences and coordinate with hotel departments to execute flawless events.

Qualifications

• 2 years hotel sales experience with leadership or progressive responsibility
• Proven track record of decision-making under pressure
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Strong knowledge of group contracts, RFP process, and sales metrics
• Ability to access and input information using a moderately complex computer system
• Proficient with Delphi and LMS systems preferred
• MS Office including Outlook, Excel, Word; familiarity with Teams

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance and service excellence
• Drive execution of strategic initiatives translating goals into actionable plans with alignment and accountability
• Establish and uphold service standards ensuring guest satisfaction and operational goals
• Identify and pursue new group business through leads, data, and trade shows
• Maintain and grow a portfolio of group business by soliciting, negotiating, and contracting room blocks and meeting space
• Manage end-to-end RFP process and rate negotiations per company guidelines for profitability
• Plan and conduct local, national, and international sales trips per Sales Plan
• Oversee contracts and correspondence, coordinating with hotel departments for flawless events
• Monitor Delphi and LMS systems, ensuring data input and market intelligence for forecasting
• Prepare and deliver detailed weekly, monthly, quarterly and annual sales reports
• Participate in trade shows, conventions, and promotional events to boost visibility
• Oversee payroll and related admin to ensure accuracy and compliance with policies
• Ensure compliance with gaming laws and internal controls as applicable
• Provide outstanding guest service to guests and team members per service culture
• Perform other duties as assigned

Skills

Hotel sales

Leadership

Negotiation

Communication

Team coaching

RFP process

Education

High school diploma

Bachelor's preferred

Tools

Delphi

LMS

Microsoft Office

Excel

Outlook

Teams

Job description

Job Description Summary

Summary: As the Sales Manager, you are a key driver of the hotel's revenue and growth strategy. You take the lead in negotiating the sale of guest rooms and convention space for groups requiring 10 rooms or more, ensuring each client receives a tailored, value-driven experience. Beyond sales, you play a critical leadership role-guiding, coordinating, and supporting the sales administrative team to ensure seamless operations. Your ability to build strong relationships, lead with clarity, and close with confidence directly impacts the success of the sales team and the hotel's long-term business objectives.

Job Description

Essential Functions and Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
• Identify and actively pursue new group business through self-generated leads, historical data, purchased lead sources, customer interviews, and trade show participation
• Maintain and grow a strong portfolio of group business by independently soliciting, negotiating, and contracting room blocks and meeting space
• Manage the end-to-end RFP process and rate negotiations, ensuring alignment with company guidelines and maximizing profitability
• Plan and conduct local, national, and international sales trips in accordance with the Sales Plan
• Oversee the preparation of contracts and correspondence, ensuring accuracy and compliance, and coordinate with hotel departments to guarantee flawless event execution
• Monitor and maintain Delphi and LMS systems, ensuring accurate data input and utilization of market intelligence for strategic sales forecasting
• Compile and deliver detailed weekly, monthly, quarterly, and annual sales reports
• Participate in trade shows, conventions, and promotional events to enhance the hotel's visibility and build strong industry relationships
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 2 years of hotel sales experience; includes leadership or progressive responsibility in sales, hospitality, or revenue-generating roles
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Strong knowledge of group contracts, RFP process, and sales metrics
• Ability to access and input information using a moderately complex computer system
• Proficient with Delphi and LMS systems preferred
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams.

Requirements

• At least 21 years of age
• High school diploma or equivalent required; Degree/certification preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards None

Physical Requirements

• Occasionally push, pull, lift and/or carry up to 25lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Constantly sit and work at a desk or computer
• Regularly stand and walk
• Ability to work for sustained periods wile maintaining concentrated attention to detail
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

• Indoor Smoky
• Noisy
• Bright flashing lights
• Extreme hot & cold temperatures
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Ready to make your next move the right one?

Ready to make your next move the right one?

If you’re bold, passionate, and ready to grow in one of the most iconic locations in Las Vegas, The STRAT is where your story begins. We’re always looking for talent that matches our energy.

Our team powers the experience behind the tower, from our 24/7 casino to signature restaurants and must-see entertainment. We embrace innovation, guest service, and internal mobility, creating an exciting environment where careers reach new heights.

If you need reasonable accommodation to complete the on-line application, please contact the Employment Team office at [phone].