Sales Administrative Assistant

JMS; Dubuque (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

Monthly bonus opportunities

401(k) with company match

Health, Dental, Vision and Life

Job summary

Russel Metals USA is seeking a detail-oriented, customer-focused team member to support sales and order processing processes. The role involves data entry for shipping logs, pricing, and purchase orders, along with helping resolve customer issues and preparing sales confirmations.

Ideal candidates have a High School Diploma or equivalent, with an Associate’s degree preferred. A collaborative, reliable work style and proficiency in basic business math and Excel are valued.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred but not required.

Responsibilities

• Collaborate with customers to drive Russel Metals' vision and mission.
• Process data entry for shipping logs, POs, pricing, and related information.
• Complete Sales Order/Confirmation entries from customer POs.
• Identify and resolve customer problems by gathering and analyzing information.
• Complete administrative tasks accurately and on time.

Skills

Data entry

Customer service

Problem solving

Team collaboration

Detail orientation

Basic math

Education

High School Diploma or Equivalent

Associate’s Degree preferred

Tools

Excel

Order processing system

Email / CRM

Job description

Russel Metals is one of the largest metals distribution companies in North America, with a growing focus on value-added processing. It carries on business in three segments: metals service centers, energy field stores and steel distributors. Its network of metals service centers carries an extensive line of metal products in a wide range of sizes, shapes and specifications, including carbon hot rolled and cold finished steel, pipe and tubular products, stainless steel, aluminum and other non-ferrous specialty metals. Its energy field stores carry a specialized product line focused on the needs of energy industry customers. Its steel distributors’ operations act as master distributors selling steel in large volumes to other steel service centers and large equipment manufacturers mainly on an "as is" basis.

Summary of Essential Job Functions/Responsibilities

• Works collaboratively with customers to successfully drive the vision and mission of Russel Metals.
• Processes data entry related to shipping logs, PO’s, pricing, and other information.
• Complete Sales Order/Confirmation entries based on customer PO’s.
• Identifies and resolves customer problems in a timely manner by gathering and analyzing information skillfully.
• Completes administrative tasks correctly and on time.
• Solicits customer feedback to improve service.
• Ability to interpret business information, prepare correspondence and communicate effectively.
• Update daily reports and account management tools.
• Assist Fabrication Account Managers with various duties as required.
• Other duties as assigned.
• Detail orientated and results driven
• Excellent interpersonal skills and a collaborative management style
• Able to work independently or with a team in a fast pace, community environment
• Strong work ethic and reliability
• Supports Russel Metal’s goals and value
• Proficient in basic business math, spreadsheets, databases, inventory and order-processing system, and email.
• Must be able to pass all pre-employment testing including drug screen and background check

Education and/or Experience

• High School Diploma or Equivalent
• Associate’s Degree preferred but not required

Values and Competencies

• Customer/Client Focus – Thoroughness - Decision Making Leadership
• Strong commitment to high professional ethical standards in a diverse workplace

What We Offer:

• Paid vacation and monthly bonus opportunities.
• 401 (k) with company match.
• Comprehensive benefits package to include Health, Dental, Vision and Life Insurance.
• Voluntary Value Share Plan (a Russel Metals stock option).

Russel Metals USA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.