Sales Administration Manager

gategroup; Atlanta (GA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Voluntary short-term/long-term-disabil

Voluntary life, accident, and hospital

Employee Assistance Program

Employee Discounts

Job summary

gategroup is a global leader in airline catering, retail-on-board, and hospitality products and services, delivering superior culinary and retail experiences worldwide. Based in Zurich, with a vast aviation network, we offer an international and fast-paced work environment where agile teams drive innovation and growth.

We seek a results-driven commercial professional to support account management, pricing, and sales operations.

Qualifications

• Bachelor’s Degree or 6 years equivalent work experience in Sales and Service in airline and/or airline catering experience preferred.
• At least two (2) years of experience in Sales, airline and/or airline catering preferred.
• Experience in a food related industry preferred.
• Experience working with customer account management and performance.
• A background in finance, revenue management and/or pricing is preferred but not mandatory.

Responsibilities

• Develops and maintains professional relationships with customer representatives, kitchen units, and internal stakeholders; participates in Ops Calls Canada, US & Int'l.
• Coordinates internal departments (pricing, billing, procurement, engineers, data group) to ensure data integrity and timely communication.
• Coordinates bid activities; completes tenders, evaluates inquiries, supports pricing strategy, tracks progress and presents RFPs to Director for review.
• With local finance, manages CPI implementation across regions and brands.
• Provides data support to Senior Commercial Manager for review calls with units and customers; supports Menu Presentations Canada & US.
• Maintains records and participates in performance management meetings; shares meeting notes with leaders.
• Supports development of early indicator tools for KPIs to improve operational performance and reduce penalties.
• Monitors unit performance and escalates issues to leaders to maintain high service standards.
• Performs ad hoc data analytics and creates profitability reports for the ZRH commercial team.
• Manages data on flight statistics to drive proactive and efficient catering planning.

Skills

Power BI

Excel

PowerPoint

MS Office

Data analysis

Communication

Teamwork

Education

Bachelor’s Degree

Job description

gategroup is the global leader in airline catering, retail-on-board, and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative, and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.

Job Summary

Supports account management, sales, and service functions by partnering with airline stakeholders and global operations teams. Key responsibilities include pricing strategy, billing validation, annual bid coordination, performance analysis, and relationship management with internal and external stakeholders. Responsibility is to have ongoing proactive oversight of the operations, tools, and coordination of the staff to support efficiency and effectiveness of the sales team.

Annual Hiring Range/Hourly Rate:

• $90,000- $100,000/Per Year
• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts

Main Duties & Responsibilities

• Responsible for developing and maintaining a good, professional working relationships with customer representatives, the kitchen units, and other internal stakeholders, establishing a clear line of communication at all levels. Participate in Ops Calls Canada, US & Int'l.
• Coordinates internal departments including pricing, billing, procurement, industrial engineers and data group, in matters pertaining to the customer ensures data integrity, execution, appropriate and timely communication.
• Coordinates the bid activities, ensures the timely completion of tenders, evaluates inquiries, supports pricing strategy development and formulates bid analysis, tracks and manages progress of works and presents final Request for Proposal (RFP) submission to the Director for review and use.
• With the support of the local finance teams, manage the contractual implementation of CPI across all regions and brands.
• Provide support data to the Senior Commercial Manager to conduct review calls with the units and customers. Support Menu Presentations Canada & US. Participate and support cycle changes and start-ups Canada, US & Int'l.
• Maintain records and participate in operational performance management meetings, maintain meeting notes for sharing with leaders, escalation issues to appropriate owners
• Supports the development and maintenance of the early indicator tools for Key Performance Indicators (KPIs) to improve operational performance and reduce associated financial penalties
• Monitors unit performance and takes a proactive position in escalations to leaders to ensure quality service standards are maintained at the highest level
• Conduct ad hoc data analytics, gather data, create reports as needed to include profitability reports to the ZRH commercial team.
• Supports the maintenance of tools to analyze the flight data and provides catering locations with flight statistics to drive more proactive and efficient plans and actions for the upcoming changes
• Manage Substitutions management, Pricing Management & Billing Audits.
• Actively involved in day-to-day customer/operational activities, customer management and customer development. Point of contact for Customer Relationship Management.
• Develops, manages, distributes, and communicates customer data impacting Gate Gourmet operations and identified customer groups.
• Maintains internal and external customer performance reports and entire customer portfolio
• Performs special projects and other duties as assigned by management

Qualifications

Education:

• Bachelor’s Degree or 6 years equivalent work experience in Sales and Service in airline and/or airline catering experience preferred.

Work Experience:

• At least two (2) years of experience in Sales, airline and/or airline catering preferred
• Experience in a food related industry preferred
• Experience working with customer account management and performance
• A background in finance, revenue management and/or pricing is preferred but not mandatory.

Core Competencies

• Strong organization and/or project management skills
• Excellent verbal and written communication and presentation skills
• Large scale catering operations or logistics, airline catering experience preferred
• Sales and/or customer service experience, Account Management
• Able to shift roles and responsibilities as business needs change.
• Able to work effectively in a team environment, strong leadership and interpersonal skills.

Technical Skills

• Power BI
• Microsoft office skills, intermediate to advanced Excel and PowerPoint required
• Strong analytical, data analysis, problem-solving and critical thinking skills

Language and Communication Skills:

• Excellent written and verbal English communication skills.
• Strong executive presence with the ability to communicate complex operational information clearly to senior leadership.
• Demonstrated ability to influence, facilitate, and build alignment across global, regional, and local stakeholders.
• Strong presentation, training, coaching, and workshop-facilitation skills.
• Ability to listen effectively, challenge constructively, and build trusted cross-functional relationships.

Core Competencies Required

Customer Focus: Delivers prompt, courteous, and effective support to all users.

Accountability: Takes ownership of assigned tasks and follows through to resolution.

Teamwork: Works collaboratively and supports colleagues to achieve common goals.

Communication: Explains technical information clearly to non-technical users.

Adaptability: Remains flexible and calm under pressure in a fast-paced environment.

Continuous Learning: Proactively develops skills and keeps knowledge up to date.

Job Dimensions

Geographic Responsibility: US

Type of Employment: Full-time

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through a pre-employment drug screen, criminal check, and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.