Manager, Sales Administration & Support

gategroup; Northern (KY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, vision plans

Disability insurance

Employee Assistance Program

Commuter benefits

Employee Discounts

Job summary

gategroup seeks a Commercial Manager to support account management, sales and service by partnering with airline stakeholders and global operations teams. Responsibilities include pricing strategy, billing validation, annual bid coordination, performance analysis, and relationship management with internal and external stakeholders.

Annual hiring range is $90,000 – $100,000 per year. The role requires coordinating with pricing, billing, procurement, and data groups, managing bids, and supporting

Qualifications

• Bachelor’s degree or 6 years equivalent work experience in Sales and Service in airline and/or airline catering experience preferred.
• At least two (2) years of experience in Sales, airline and/or airline catering preferred.
• Background in finance, revenue management and/or pricing is preferred but not mandatory.

Responsibilities

• Develops and maintains professional relationships with customer representatives, kitchen units, and internal stakeholders; participates in Ops Calls Canada, US & Int'l.
• Coordinates internal departments (pricing, billing, procurement, engineers, data group) to ensure data integrity and timely communication.
• Coordinates bid activities, completes tenders, supports pricing strategy, tracks progress, and submits final RFP to Director for review.
• Supports CPI implementation across regions and brands with local finance teams.

Skills

Power BI

Excel

PowerPoint

Data analysis

Problem solving

Communication

Education

Bachelor’s Degree or 6 years related experience

Tools

MS Office

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. Supports account management, sales, and service functions by partnering with airline stakeholders and global operations teams. Key responsibilities include pricing strategy, billing validation, annual bid coordination, performance analysis, and relationship management with internal and external stakeholders. Responsibility is to have ongoing proactive oversight of the operations, tools, and coordination of the staff to support efficiency and effectiveness of the sales team.

Annual Hiring Range: $90,000 - $100,000 /Per Year.

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities

• Responsible for developing and maintaining a good, professional working relationships with customer representatives, the kitchen units, and other internal stakeholders, establishing a clear line of communication at all levels. Participate in Ops Calls Canada, US & Int'l.
• Coordinates internal departments including pricing, billing, procurement, industrial engineers and data group, in matters pertaining to the customer ensures data integrity, execution, appropriate and timely communication.
• Coordinates the bid activities, ensures the timely completion of tenders, evaluates inquiries, supports pricing strategy development and formulates bid analysis, tracks and manages progress of works and presents final Request for Proposal (RFP) submission to the Director for review and use.
• With the support of the local finance teams, manage the contractual implementation of CPI across all regions and brands.
• Manage GG Canada & International SLA program.
• Provide support data to the Senior Commercial Manager to conduct review calls with the units and customers. Support Menu Presentations Canada & US.
• Participate and support cycle changes and start-ups Canada, US & Int'l.
• Maintain records and participate in operational performance management meetings, maintain meeting notes for sharing with leaders, elevate issues to appropriate owners
• Supports the development and maintenance of the early indicator tools for Key Performance Indicators (KPIs) to improve operational performance and reduce associated financial penalties
• Monitors unit performance and takes a proactive position in escalations to leaders to ensure quality service standards are maintained at the highest level
• Conduct ad hoc data analytics, gather data, create reports as needed to include profitability reports to the ZRH commercial team.
• Supports the maintenance of tools to analyze the flight data and provides catering locations with flight statistics to drive more proactive and efficient plans and actions for the upcoming changes
• Manage Substitutions management, Pricing Management & Billing Audits.
• Actively involved in day-to-day customer/operational activities, customer management and customer development. Point of contact for Customer Relationship Management.
• Develops, manages, distributes, and communicates customer data impacting Gate Gourmet operations and identified customer groups.
• Maintains internal and external customer performance reports and entire customer portfolio
• Performs special projects and other duties as assigned by management

Core Competencies and Requirements

Education

• Bachelor’s Degree or 6 years equivalent work experience in Sales and Service in airline and/or airline catering experience preferred.

Work Experience

• At least two (2) years of experience in Sales, airline and/or airline catering preferred
• Previous project management experience preferred
• Experience in a food related industry preferred
• Experience working with customer account management and performance
• A background in finance, revenue management and/or pricing is preferred but not mandatory.

Technical Skills

• Power BI
• Microsoft office skills, intermediate to advanced Excel and PowerPoint required
• Strong analytical, data analysis, problem-solving and critical thinking skills

Core Competencies Required

• Strong organization and/or project management skills
• Excellent verbal and written communication and presentation skills
• Large scale catering operations or logistics, airline catering experience preferred
• Sales and/or customer service experience, Account Management
• Able to shift roles and responsibilities as business needs change.
• Able to work effectively in a team environment, strong leadership and interpersonal skills.

gategroup Competencies Required to be Successful in the Job

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

• Excellence: We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
• Passion: Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
• Responsibility: We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
• Respect: Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 09/30/2026

If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.