Manager, Sales Administration & Support

gategroup; Town of Gates (NY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term/disabil

Voluntary life, accident, and hospital

Employee Assistance Program

Commuter benefits

Employee Discounts

Job summary

gategroup in New York is seeking a proactive professional to support account management, sales, and service functions. You will collaborate with airline stakeholders and global operations to drive pricing, billing validation, and bid coordination.

The role emphasizes data-driven performance, cross-functional coordination, and ongoing oversight of operations to improve efficiency and customer outcomes.

Qualifications

• Bachelor's Degree or 6 years of equivalent Sales/Service experience in airline or catering preferred.
• At least two years of experience in Sales, airline and/or airline catering preferred.
• Experience with customer account management and performance; finance/pricing background preferred.

Responsibilities

• Develop and maintain professional relationships with customer representatives, the kitchen units, and internal stakeholders.
• Coordinate pricing, billing, procurement, engineers and data groups to ensure data integrity and timely communication.
• Coordinate bid activities, complete tenders, support pricing strategy and bid analysis.
• Manage CPI contracts across regions and brands with local finance teams.
• Support Canada & US SLAs and cycle changes; data support for senior management.
• Maintain records and analytics to improve performance and reduce penalties.
• Act as the main point of contact for Customer Relationship Management.

Skills

Power BI

Excel

PowerPoint

Analytical skills

Education

Bachelor's Degree or 6 years equivalent

Job description

We're looking for motivated, engaged people to help make everyone's journeys better.

Supports account management, sales, and service functions by partnering with airline stakeholders and global operations teams. Key responsibilities include pricing strategy, billing validation, annual bid coordination, performance analysis, and relationship management with internal and external stakeholders. Responsibility is to have ongoing proactive oversight of the operations, tools, and coordination of the staff to support efficiency and effectiveness of the sales team.

Annual Hiring Range: $90,000 - $100,000 /Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities

• Responsible for developing and maintaining a good, professional working relationships with customer representatives, the kitchen units, and other internal stakeholders, establishing a clear line of communication at all levels. Participate in Ops Calls Canada, US & Int'l.
• Coordinates internal departments including pricing, billing, procurement, industrial engineers and data group, in matters pertaining to the customer ensures data integrity, execution, appropriate and timely communication.
• Coordinates the bid activities, ensures the timely completion of tenders, evaluates inquiries, supports pricing strategy development and formulates bid analysis, tracks and manages progress of works and presents final Request for Proposal (RFP) submission to the Director for review and use.
• With the support of the local finance teams, manage the contractual implementation of CPI across all regions and brands.
• Manage GG Canada & International SLA program.
• Provide support data to the Senior Commercial Manager to conduct review calls with the units and customers. Support Menu Presentations Canada & US. Participate and support cycle changes and start-ups Canada, US & Int'l.
• Maintain records and participate in operational performance management meetings, maintain meeting notes for sharing with leaders, escalates issues to appropriate owners
• Supports the development and maintenance of the early indicator tools for Key Performance Indicators (KPIs) to improve operational performance and reduce associated financial penalties
• Monitors unit performance and takes a proactive position in escalations to leaders to ensure quality service standards at the highest level
• Conduct ad hoc data analytics, gather data, create reports as needed to include profitability reports to the ZRH commercial team.
• Supports the maintenance of tools to analyze the flight data and provides catering locations with flight statistics to drive more proactive and efficient plans and actions for the upcoming changes
• Manage Substitutions management, Pricing Management & Billing Audits.
• Actively involved in day-to-day customer/operational activities, customer management and customer development. Point of contact for Customer Relationship Management.
• Develops, manages, distributes, and communicates customer data impacting Gate Gourmet operations and identified customer groups.
• Maintains internal and external customer performance reports and entire customer portfolio
• Performs special projects and other duties as assigned by management

Core Competencies and Requirements

Education

• Bachelor's Degree or 6 years equivalent work experience in Sales and Service in airline and/or airline catering experience preferred.

Work Experience

• At least two (2) years of experience in Sales, airline and/or airline catering preferred
• Previous project management experience preferred
• Experience in a food related industry preferred
• Experience working with customer account management and performance
• A background in finance, revenue management and/or pricing is preferred but not mandatory.

Technical Skills

• Power BI
• Microsoft office skills, intermediate to advanced Excel and PowerPoint required
• Strong analytical, data analysis, problem-solving and critical thinking skills

Core Competencies Required

• Strong organization and/or project management skills
• Excellent verbal and written communication and presentation skills
• Large scale catering operations or logistics, airline catering experience preferred
• Sales and/or customer service experience, Account Management
• Able to shift roles and responsibilities as business needs change.
• Able to work effectively in a team environment, strong leadership and interpersonal skills.

gategroup Competencies Required to be Successful in the Job:

• Thinking - Information Search and analysis & problem resolution skills
• Engaging - Understanding others, Team Leadership and Developing People
• Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectiv