Front Desk Supervisor

Capital Vacations, LLC; Henefer (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Paid time off and holidays

Career growth

Medical/Dental with employer contrib//

Voluntary Life Insurance, Disability,

Aflac Insurance

Company-paid life insurance and long‑/

401(k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations, LLC seeks a Front Desk Supervisor to oversee daily front desk operations, rooms control, and PBX while maintaining strong cross-department collaboration. The role requires hands-on leadership and a visible presence in the front office to drive excellent guest experiences.

We value staff development, adherence to SOPs, and proactive problem resolution to elevate service. Occasional shift flexibility and duties across resort operations may apply.

Qualifications

• Exceptional communication and leadership skills.
• Excellent interpersonal skills with guests and team members.
• Knowledge of front desk, reservations, and problem resolution.

Responsibilities

• Supervise daily front desk operations and PBX.
• Lead front office team by example and develop staff.
• Monitor service levels and improve processes.
• Manage room inventory, reservations, and audits.
• Serve as Manager on Duty as needed.
• Assist with scheduling, training, and reporting.

Skills

Exceptional communication

Leadership skills

Guest service focus

Team collaboration

Education

High School Diploma/GED

Job description

Opportunity for career advancement in a fast-paced, growth-oriented organization!Below Are Just Some Of The Benefits You'll Receive

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribuition
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?The Front Desk Supervisorsupervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.What You're Great At

• Responsibilities listed may not apply to all locations
• Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
• Isa hands-on leader and a visible front office team member who leads by example
• Monitors departmental service levels and acts accordingly
• Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
• Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
• Is responsible for staff development
• Serves as Manager on Duty as needed, making decisions based on the business requirements
• Works all shifts as need dictates
• Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
• Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns
• Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory
• Monitors front desk controls, cash drawers, change given, and key inventories
• Provides follow-up of maintenance/ housekeeping requests
• Steps into any role when necessary
• Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns
• All other duties as requested

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!Here’s what you can expect: At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose.Here’s What You Have Already Achieved

• High School Diploma/GED
• Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
• Exceptional communication and leadership skills
• Excellent interpersonal skills when dealing with guests, Team Members, and the general public
• Knowledge of daily operations of the front desk, reservations, and problem resolution