Sales Admin - Tri Tower Telecom

HR Works, Inc.; City of Rochester (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Tri Tower Telecom is seeking a Sales Admin to support the sales team with order processing, CRM/ERP tasks, and customer communications. Coordinate POs, SOs, payments, and shipping while maintaining accuracy and timely updates.

Ideal candidates have an Associate’s degree in business or related field and at least 3 years in sales administration, preferably in telecom. Proficiency with NetSuite and Microsoft Office is expected.

Qualifications

• Associate’s degree in business or related field required.
• Minimum of 3 years in a sales administrative role, or equivalent experience.
• Telecom industry experience preferred.
• Proven work experience in account management.
• Proficient in Microsoft Office Suite.

Responsibilities

• Utilize NetSuite’s CRM/ERP software and TEAMS for order processing.
• Process POs, SOs, and equipment returns; update customer/vendor data.
• Answer calls and direct to appropriate party.
• Enter V-Quotes for vendor cost quotes in NetSuite.
• Monitor sales orders and communicate status to reps/customers.
• Send shipping tracking numbers after orders ship.
• Audit incoming POs via UPS, FedEx, USPS, and freight sites.
• Manage multiple tasks with high accuracy and detail.
• Coordinate with internal departments for order status and fulfillment.
• Process RMAs and VRAs and replacement orders.
• Handle payments (credit cards, PayPal, etc.).
• Create shipping labels for returns as needed.
• Attend sales meetings and assist with sales strategies.
• Deliver excellent customer service to sustain sales and satisfaction.

Skills

Sales administration

Data entry

Customer service

Order processing

Communication skills

Multi-tasking

Education

Associate’s degree in business or related field

Tools

NetSuite

Teams

CRM/ERP software

Microsoft Office

Job description

Tri Tower Telecom is a technology focused, fast-growing corporation that is driven by our CORE values: Integrity, Quality and Reliability. We continuously strive to enrich our team culture and to recognize our team members for their hard work and dedication. The Sales Admin is responsible for collaborating with and supporting sales team members with assigned tasks to achieve monthly team quotas.

ESSENTIAL DUTIES

• Utilize NetSuite’s CRM/ERP software as well as using TEAMS for all aspects of order processing to include
• Purchase Orders (POs), Sales Orders (SOs), equipment returns as well as entering and updating customer and vendor account information.
• Answer incoming phone calls on the Tri Tower Telecom operator line and direct to the appropriate party
• Entering V-Quotes (Data entry for part number cost quotes from vendors in NetSuite)
• Daily monitoring of Sales order statuses and communicate to sales rep and customer when needed.
• Send/email customers their shipping tracking numbers after orders ship
• Daily auditing and tracking of incoming POs using UPS, FedEx, USPS and freight company websites.
• Simultaneously manage multiple sales administration tasks with the highest level of accuracy and details
• Maintain communication with internal departments for order status and fulfillment
• Process RMAs (customer returns) and VRAs (vendor returns when applicable) as well as replacement orders
• Process credit card, PayPal and other payments
• FedEx and UPS - create shipping labels for customer returns when needed (PO’s and ebay orders occasionally)
• Attend sales meetings and assist with addressing sales strategies as needed
• Deliver excellent customer service to ensure ongoing sales and a high level of customer satisfaction
• Performs other duties as assigned

EDUCATION AND EXPERIENCE

• Associate’s degree in business or related field required
• A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required
• Experience working in the Telecom Industry preferred
• Proven work experience in account management
• Experience with CRM/ERP software preferredProficient in Microsoft Office Suite

This opportunity is brought to you through a hiring partnership between Tri Tower Telecom and HR Works.

Visit Tri Tower Telecom to learn more!