Sales Admin I - Fast-Paced Order Processing & Customer Success

Rittal LLC; Urbana (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Above-average benefits

401(k) match

Health & Wellness benefits

Paid Volunteer Time

Fitness Reimbursement

Tuition Reimbursement

Employee Assistance Program (EAP)

Collaborative team culture

Job summary

Rittal LLC is seeking a Sales Administration Level I to manage order processing, verify pricing, and coordinate with cross-functional teams to ensure on-time delivery. The role supports customer satisfaction through accurate processing of orders and returns, while collaborating with Level II and III staff to resolve discrepancies.

A high school diploma is required, with an associate degree preferred. The position offers on-site work in Urbana, Ohio, with benefits supporting the employee and

Qualifications

• Customer service, order processing, and administrative support experience.
• Experience handling customer accounts and returns processes.
• Familiarity with ERP/order management systems is a plus.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to multitask in a fast-paced environment.

Responsibilities

• Process customer orders and returns accurately using established procedures.
• Verify order details including pricing, quantities, and shipping information.
• Coordinate with internal teams to resolve order issues and ensure on-time delivery.
• Maintain customer records and respond to inquiries promptly.
• Support stock rotations and returns processing.
• Communicate with customers and internal stakeholders proactively.
• Participate in training to expand product and process knowledge.
• Perform additional duties as assigned.

Skills

Customer service

Order processing

Communication

Attention to detail

Team collaboration

Problem-solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

ERP software

MS Office

Job description

Rittal LLC is seeking a Sales Administration Level I to manage order processing, verify pricing, and coordinate with cross-functional teams to ensure on-time delivery. The role supports customer satisfaction through accurate processing of orders and returns, while collaborating with Level II and III staff to resolve discrepancies.

A high school diploma is required, with an associate degree preferred. The position offers on-site work in Urbana, Ohio, with benefits supporting the employee and