Sales Admin & Account Coordinator - Hybrid

DecoPac, Inc.; Anoka, Northern (MN, KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

The Sales Administrative Coordinator at DecoPac, Inc., based in Anoka, MN, provides administrative support to the sales team and key accounts. Reporting to the Sales Administration Manager, you will coordinate with the DecoPac Anoka Headquarters team to fulfill customer needs.

This role requires strong organizational, communication, and interpersonal skills, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office to manage daily operations.

Qualifications

• High school diploma or equivalent.
• 1+ years' experience in administrative support or customer service.
• Strong verbal and written communication and problem-solving skills.
• Experience with Microsoft applications (MS Word, Excel, PowerPoint, Outlook).
• Able to multi-task and prioritize while taking direction from multiple sources.
• Exceptional organization skills and attention to detail.

Responsibilities

• Provide effective responses to all customer inquiries (via email or phone) within one business day.
• Review customer orders (via email, internet, EDI, fax) and coordinate with operations to fulfill orders.
• Anticipate customer needs and meet expectations; elevate issues rapidly.
• Support the sales team by responding to inquiries and maintaining customer records.
• Complete complex tasks quickly with minimal guidance and urgency.
• Resolve product or service problems by clarifying complaints and determining the best solution.
• Report any food safety concerns to Supervisor for resolution.
• Provide back-up support for co-workers and support group goals.
• Other duties as assigned to support business operations.

Skills

Strong communication

Organization

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

The Sales Administrative Coordinator at DecoPac, Inc., based in Anoka, MN, provides administrative support to the sales team and key accounts. Reporting to the Sales Administration Manager, you will coordinate with the DecoPac Anoka Headquarters team to fulfill customer needs.

This role requires strong organizational, communication, and interpersonal skills, the ability to multi-task in a fast-paced environment, and proficiency with Microsoft Office to manage daily operations.