Sales Account Manager

Panel Processing, Inc; Klamath Falls (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

Panel Processing, Inc is seeking a customer-focused professional in Klamath Falls, Oregon for a full-time role supporting quotes, pricing, and order entry. You will liaison between customers and internal teams, manage inquiries, and help keep production aligned with customer needs.

The position emphasizes superb communication, multitasking, and collaboration with engineering and production teams to fulfill orders and resolve RMAs. College education preferred.

Qualifications

• Superb customer service and relationship skills.
• Positive, team-oriented, supportive attitude.
• Ability to work in a demanding environment on multiple tasks simultaneously.
• Excellent written and verbal communication skills are necessary.
• Excellent computer skills including MS Office and database applications.
• Understanding of order entry to production procedures.
• Must be meticulous.
• College education preferred.
• Millwork or building materials experience.

Responsibilities

• Provide service to customers requesting quotes, product information, shipping information, general company information, etc.
• Prospect for new business supported by leads from shows, internet, marketing campaigns, and other sources.
• Follow up on all quotes, sample requests, and order related inquiries.
• Communicate market and customer information internally.
• Develop pricing for all quotes utilizing pricing tools provided.
• Order entry into current ERP software system.
• Process RMAs for rejected product.
• Collaborate with engineering and production teams to ensure all customer needs are accomplished.
• Liaison between the customer, administration, production, and management
• Answer a large volume of calls and emails from customers.
• Other duties as required to support sales department and operations of the Company.

Skills

Customer service

Relationship skills

Multitasking

Written & verbal communication

MS Office

Database applications

Education

College education preferred

Tools

MS Office

Database applications

Job description

• Provide service to customers requesting quotes, product information, shipping information, general company information, etc.
• Prospect for new business supported by leads from shows, internet, marketing campaigns, and other sources.
• Follow up on all quotes, sample requests, and order related inquiries.
• Communicate market and customer information internally.
• Develop pricing for all quotes utilizing pricing tools provided.
• Order entry into current ERP software system.
• Process RMAs for rejected product.
• Collaborate with engineering and production teams to ensure all customer needs are accomplished.
• Liaison between the customer, administration, production, and management
• Answer a large volume of calls and emails from customers.
• Other duties as required to support sales department and operations of the Company.

FULL TIME

Klamath Falls, Oregon

POSTED June 23, 2026

Specific Job Responsibilities

• Provide service to customers requesting quotes, product information, shipping information, general company information, etc.
• Prospect for new business supported by leads from shows, internet, marketing campaigns, and other sources.
• Follow up on all quotes, sample requests, and order related inquiries.
• Communicate market and customer information internally.
• Develop pricing for all quotes utilizing pricing tools provided.
• Order entry into current ERP software system.
• Process RMAs for rejected product.
• Collaborate with engineering and production teams to ensure all customer needs are accomplished.
• Liaison between the customer, administration, production, and management
• Answer a large volume of calls and emails from customers.
• Other duties as required to support sales department and operations of the Company.

Knowledge, Skills & Abilities

• Superb customer service and relationship skills.
• Positive, team-oriented, supportive attitude.
• Ability to work in a demanding environment on multiple tasks simultaneously.
• Excellent written and verbal communication skills are necessary.
• Excellent computer skills including MS Office and database applications.
• Understanding of order entry to production procedures.
• Must be meticulous.
• College education preferred.
• Millwork or building materials experience.