Sales Account Executive

NerdsToGo of Plano, TX; Asheville (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Commission opportunity

Job summary

A tech service company in Asheville is seeking IT Service Professionals to provide exceptional customer service while troubleshooting technology issues for small business clients. Candidates should have strong knowledge of Windows OS and Apple products, possess excellent communication skills, and be eager to contribute significantly to the company's growth. Competitive compensation of $45,000 to $65,000 per year is offered, along with additional benefits such as health insurance and paid time off.

Qualifications

• In-depth knowledge of various Windows OS versions (7, 8, 10, 11).
• Experience with Mac and Apple devices.
• Proven customer service experience.

Responsibilities

• Navigate conflict and empathize with frustrated customers.
• Maintain a positive, professional attitude at all times.
• Respond urgently to small business client needs.

Skills

Windows OS knowledge

Mac and Apple experience

Customer service skills

Teaching ability

Conflict resolution

Job description

NerdsToGo is a rapidly growing technology based service company, with a mission to provide the best white‑glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers. In doing so, we hope to remove the confusion of technology that our customers feel is “magic”.

What you’ll be doing in this role

• Navigate conflict and empathize when a customer is frustrated with their technology
• Maintain a positive professional attitude with all customers at all times
• Provide excellent white glove service with every interaction
• Respond with urgency to needs of our small business clients
• Follow up and follow through with key points and updates when we are resolving a more complex issue
• Act on behalf of the client’s business when troubleshooting third party software issues
• Assist with MSP marketing efforts and secure new clients
• Daily management of 10+ small business client needs
• In depth knowledge of Windows OS (Win 7, 8, 10, 11)
• Mac and Apple experience
• Teaching with patience and teaching those with less knowledge on a complex subject
• Valid driver’s license and clean driving record

Why You’ll Love it Here

• Opportunity to join an incredible company that values people and results
• You have a chance to make a significant contribution on our history‑making journey
• We take fun to another level, are infectiously positive, and truly care about one another
• Training assistance to grow your technical and soft skills
• Competitive benefits including health insurance, vacation, paid holidays, commission opportunity

Compensation: $45,000.00 - $65,000.00 per year

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just “go to work.” Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high‑standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets “speak to” you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.