Account Executive

NerdsToGo; Cary (AR); On-site; USD 35,000 - 100,000; Full time

Job summary

NerdsToGo is seeking an Account Manager to build lasting relationships and deliver tailored technology solutions to residential and small business clients. You will act as the main liaison between clients and our technical team, driving service excellence, client satisfaction, and strategic upsell opportunities.

The role requires a minimum of three years in account management or related fields, strong IT knowledge, and excellent communication.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 3 years’ experience in account management, sales, or customer relationship roles, ideally in IT or managed services.
• Solid grasp of IT solutions and ability to align them with clients' business needs.
• Exceptional communication and interpersonal skills with diverse stakeholders.

Responsibilities

• Cultivate strong, long-term client relationships and ensure outstanding service.
• Engage in business development to identify and secure new client relationships.
• Serve as liaison between clients and technical team for seamless delivery.
• Identify upsell and cross-sell opportunities and demonstrate value of solutions.
• Conduct regular account reviews and address client feedback to improve services.
• Stay ahead of technology trends and provide strategic advice to clients.
• Efficiently manage client interactions and opportunities using CRM tools.

Education

Bachelor's degree in Business, Marketing, Information Technology, or related field, or equivalent experience.

Tools

CRM Software

Sales automation software

Job description

Replies within 24 hours

If you're passionate about technology and making a meaningful impact, this is your opportunity to be part of a dynamic team committed to excellence. At NerdsToGo, we believe technology should simplify life, not complicate it. As an innovative and rapidly growing provider of personalized technology solutions, we deliver exceptional, white-glove service to residential and small business clients.

Job Summary: Are you ready to take your career to the next level? We’re looking for a motivated and enthusiastic Account Manager who thrives on building lasting relationships and delivering tailored technology solutions. In this crucial role, you'll become a trusted partner to our clients, helping them overcome technology challenges and achieve their business goals. This is your chance to make a genuine difference every day.

Responsibilities:

• Cultivate strong, long-term relationships by thoroughly understanding client objectives and ensuring outstanding service and satisfaction.
• Actively engage in business development and prospecting activities to identify and secure new client relationships.
• Serve as the key liaison between our clients and technical team, facilitating seamless service delivery.
• Proactively identify upselling and cross-selling opportunities, demonstrating the clear value of our solutions.
• Conduct regular account reviews, gathering and addressing client feedback to continually enhance our services.
• Stay ahead of technology trends, providing strategic advice that empowers clients to harness new opportunities.
• Efficiently manage client interactions and opportunities using CRM tools, maintaining accurate and comprehensive account records.

Qualifications:

• Bachelor's degree in Business, Marketing, Information Technology, or related field, or equivalent experience.
• Minimum 3 years’ experience in account management, sales, or customer relationship roles, ideally in IT or managed services.
• Solid grasp of IT solutions and proven ability to align these solutions with clients' business needs.
• Exceptional communication and interpersonal skills, capable of engaging effectively with diverse stakeholders.
• Strategic mindset, analytical problem-solving skills, and proactive in identifying and addressing client needs.
• Valid driver’s license with a clean driving record for client visits.

Preferred Qualifications:

• Experience with CRM and sales automation software.
• Professional certifications in sales, account management, or IT.
• Background managing client accounts in technology-oriented sectors.

Why You'll Love Working Here:

• Join an innovative team at the cutting edge of technology services.
• Thrive in a collaborative, supportive environment that prioritizes creativity and growth.
• Enjoy ample opportunities for professional advancement and skill development.
• Receive competitive compensation, including salary, performance-based incentives, generous vacation, and paid holidays.

Compensation: $35,000.00 - $100,000.00 per year

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.