Front Customer Service

Restoration; United States; On-site; USD 40,000 - 52,000; Full time

Job summary

Restoration is seeking a dedicated customer service professional to be the first point of contact for our customers, providing friendly, accurate support to ensure a consistently positive experience across all channels.

You will handle inquiries by phone, email and in person, resolve issues promptly, maintain up-to-date product knowledge, document interactions, and collaborate with teammates to continually improve service delivery in a fast-paced environment.

Qualifications

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in using customer service software and tools.

Responsibilities

• Assist customers with inquiries via phone, email, and in-person.
• Resolve customer issues promptly and effectively.
• Maintain a high level of product knowledge to provide accurate information.
• Document customer interactions and feedback efficiently.
• Collaborate with team members to enhance service delivery.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem-solving

Fast-paced environment

Customer service software

Job description

Overview

We are seeking a dedicated and enthusiastic individual to join our customer service team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.

Key Responsibilities

• Assist customers with inquiries via phone, email, and in-person.
• Resolve customer issues promptly and effectively.
• Maintain a high level of product knowledge to provide accurate information.
• Document customer interactions and feedback efficiently.
• Collaborate with team members to enhance service delivery.

Requirements

• Proven experience in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency in using customer service software and tools.