Sale Support Specialist I

Shoes for Crews, LLC; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Shoes For Crews, LLC is seeking a Sales Support Specialist to assist the sales team with administrative tasks and customer communications. The role reports to the Sr Manager of Sales Support and emphasizes high energy, professionalism, and initiative.

You will handle data entry, orders, and inquiries, using Microsoft Office and CRM tools, with bilingual Spanish preferred, to support customer satisfaction and retention.

Qualifications

• 1-2 years of Administrative Support and/or Customer Service experience.
• Proficient with Microsoft Office Word, Excel, PowerPoint, Outlook.
• Salesforce experience preferred; bilingual Spanish preferred.

Responsibilities

• Assist sales team with administrative tasks and customer inquiries.
• Handle data entry, customer setup and maintenance, and reporting.
• Resolve customer questions or concerns to support satisfaction and retention.
• Communicate with internal and external customers by phone and email.
• Provide issue resolution support and basic troubleshooting.

Skills

Adaptability

Communication

Customer orientation

Detail oriented

Problem solving

Relationship building

Self-motivated

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Salesforce

Job description

Position Summary

The successful candidate will report directly to the Sr Manager of Sales Support The Sales Support Specialist assists the sales team in obtaining and retaining customers by performing administrative and clerical tasks High initiative high energy professionalism and self confidence are key attributes for this position The candidate will communicate regularly with internal and external customers by phone andor email with the goal of achieving customer satisfaction by answering questions and resolving concerns

Position Qualifications

Adaptability The extent to which an individual can fit into a changing work environmentCommunication Oral & Written The extent to which an individual communicates with clarity actively engaging in conversations to understand others messages and intent and to receive and process feedbackCustomer Oriented The extent to which an individual desires to serve both external and internal clients by focusing efforts on meeting client needs understanding concerns and building trustDetail Oriented The ability to pay attention to all aspects of a situation or task regardless of how small or seemingly unimportantProblem Solving The ability to identify and implement courses of action to address problems or potential problems including applying contingency plans when necessaryRelationship Building The ability to establish and maintain strong rapport and cooperative relationships with customers and co workersSelf Motivated The ability to achieve goals or perform tasks with minimal supervision or direction

Position Requirements

1 2 years of Administrative Support andor Customer Service experienceHigh School Diploma or GED requiredProficient with Microsoft Office Word Excel PowerPoint OutlookSalesforce experience preferredBilingual Spanish preferred

Essential Functions & Accountabilities

Research & Data EntryCustomer Set UpCustomer MaintenanceReportingTroubleshooting & Issue ResolutionPhonesShoes

For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce Shoes For Crews provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of sex sexual orientation gender including gender identity andor expression pregnancy race color creed national or ethnic origin citizenship status religion disability marital status age genetic information veteran status or any other personal attribute or characteristic protected by applicable local state or federal laws