Safety & Security Officer

Marriott Resorts Hospitality Corporation; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

Discount at Food & Beverage outlets

Complimentary soft drinks

Work shoe credit

Company branded coat

Hats and sunscreen

Team building events

Quarterly celebrations

Associate of the Month

Associate Appreciation week

Guest satisfaction awards

Job summary

Marriott Vacations Worldwide is seeking a dedicated Security Associate to ensure the safety and satisfaction of guests. This role involves patrolling the property, assisting guests with room access, and monitoring security systems.

You will respond to incidents, maintain a professional environment, and contribute to a positive guest experience. Ideal candidates are calm under pressure, possess strong communication skills, and have a commitment to exceptional customer service.

Qualifications

• Experience in security or hospitality settings preferred.
• Ability to remain calm under pressure and handle emergencies.
• Strong communication skills in English.

Responsibilities

• Patrol all areas of the property and assist guests with room access.
• Monitor alarm systems and respond to incidents as required.
• Complete incident reports and maintain confidentiality.

Skills

Customer service

Emergency response

Conflict resolution

Job description

Hourly Rate: $22.05

JOB SUMMARY

Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties.

CORE WORK ACTIVITIES

Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation. Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.

SITE SPECIFIC PERKS

• Free on-site parking
• Discount at all on-site Food & Beverage outlets
• Complimentary soft drinks during each shift
• Work shoe credit through Shoes for Crews twice a year
• Company branded coat/jacket for outside and travel roles
• Hats and sunscreen are provided, as needed
• Bi-annual team building events
• Quarterly celebrations
• Associate of the Month
• Associate Appreciation week
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members.